BNPL Operations Manager - Global Payment

1 Week ago • 5 Years + • Operations

Job Summary

Job Description

The BNPL Operation Manager at ByteDance's Global Payment team will own key BNPL metrics (user adoption, conversion, losses, OPEX, NPS). Responsibilities include developing optimization strategies, generating business insights, investigating metric deviances and operational problems, and leading a team of operational staff. The ideal candidate will have a proven track record of improving operational metrics and reducing costs, familiarity with BNPL operations, strong analytical skills, excellent communication, and the ability to work cross-functionally. The role involves leading and mentoring a team across various functions including disbursements, collections, payments, fraud management, customer service and risk management, setting KPIs and OKRs to ensure operational targets are met.
Must have:
  • Drive operational metric improvement and cost reduction
  • BNPL business model and operations knowledge
  • Strong analytical and root cause analysis skills
  • Excellent communication and team leadership
  • Focus on enhancing customer experience
Good to have:
  • Bachelor's degree in Business, Finance, or related field

Job Details

Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us. Team Introduction The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. Responsibilities • Own and drive key BNPL business metrics such as user adoption, conversion, approval, losses , OPEX and NPS • Develop and implement optimization strategy to improve processes, reduce costs and enhance customer experience by collaboration with internal and external partners • Generate and delivery actionable business insights through monitoring and analyzing business metrics and performance data. Create effective dashboards and reports • Investigate root causes of metric deviances, customer complaints and operational problems. Lead incident management and develop solutions to prevent recurrences • Lead and motivate a team of operational staff including those in disbursements, collections,payments, fraud management, customer service and risk management. • Set KPIs and OKRs for the team based on operational targets. Ensure targets are met through coaching, training and performance management
Qualifications
Minimum Qualifications: • Proven track record of driving operational metric improvement and reducing costs. • Familiarity with BNPL business model and operations processes. • Strong analytical and root cause analysis skills.Detail and result-oriented approach. • Excellent communication skills and ability to lead and mentor a team. • Focused on continuously enhancing the customer experience through improvements in operations. • Ability to work cross-functionally and partner with other departments to achieve goals. Preferred Qualifications: • Bachelor's degree in Business, Finance or relevant field. • 5+ years of experience in BNPL or consumer finance operations. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Similar Jobs

Room 8 Studio - Realistic Concept Character Artist, Middle/Senior

Room 8 Studio

Bulgaria (On-Site)
2 Months ago
NVIDIA - Deep Learning Performance Architect

NVIDIA

Shanghai, Shanghai, China (On-Site)
2 Months ago
Evolution - Recruiter - High Volume

Evolution

Philadelphia, Pennsylvania, United States (On-Site)
5 Days ago
GoTo Group - Senior Data Warehouse Engineer (India)

GoTo Group

Gurugram, Haryana, India (On-Site)
5 Months ago
Rockstar Games - Camera Artist

Rockstar Games

New York, New York, United States (On-Site)
1 Month ago
Playtech - Online Games Assistant

Playtech

Magdalena Del Mar, Lima Province, Peru (On-Site)
2 Months ago
Glean - Technical Support Engineer

Glean

Palo Alto, California, United States (On-Site)
4 Months ago
Fanatics - Recruiting Coordinator

Fanatics

Winona, Minnesota, United States (On-Site)
5 Months ago
USE Insider - Solutions Architect - Chile

USE Insider

Chile Chico, Aysén, Chile (Hybrid)
5 Months ago
PwC - ETIC, OCI Technical Support Engineer - Senior Associate

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ILogos Game Studios - Middle+/Senior Unity Playable Ads Developer (half-time)

ILogos Game Studios

(Remote)
21 Hours ago
Tesla - Water & Utilities Engineer

Tesla

Brandenburg, Germany (On-Site)
1 Month ago
Epic Games - Senior Gameplay Systems Developer, Developer Relations

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
Rebellion - Archivist

Rebellion

Oxford, England, United Kingdom (On-Site)
5 Days ago
CloudHire - Sr Django Backend Developer

CloudHire

India (Remote)
1 Week ago
PlayStation Global - Quest Designer (Contract)

PlayStation Global

Los Angeles, California, United States (On-Site)
1 Month ago
Corsair - Demand Planner, APAC

Corsair

Taipei City, Taiwan (On-Site)
1 Week ago
HoYoverse - Operations Specialist (Procurement)

HoYoverse

Santa Monica, California, United States (On-Site)
10 Months ago
PAPAYA - QA Support

PAPAYA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
6 Days ago
PwC - Associate

PwC

Bengaluru, Karnataka, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Singapore

ByteDance - Software Engineer(User Product) - Global Payment - Singapore

ByteDance

Singapore (On-Site)
5 Months ago
Tencent - WeChat Tech Intern (Data Scientist - Safety Strategies)

Tencent

Singapore (On-Site)
6 Months ago
ByteDance - Project Manager - Global Mobility Services

ByteDance

Singapore (On-Site)
1 Week ago
Riot Games - Manager, Concept Art - League of Legends

Riot Games

Singapore (On-Site)
6 Months ago
ByteDance - Business Development and Commercial Manager - Land

ByteDance

Singapore (On-Site)
6 Days ago
ByteDance - Software Engineer, Video-On-Demand

ByteDance

Singapore (On-Site)
5 Months ago
PwC - Risk Services - AI Solution Specialist

PwC

Singapore (On-Site)
6 Months ago
ByteDance - Senior Data Engineer - Game

ByteDance

Singapore (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

PlayStation Global - Studio IT Manager

PlayStation Global

Los Angeles, California, United States (On-Site)
3 Months ago
Plarium - Senior Program Manager - Temporary Position

Plarium

Herzliya, Tel Aviv District, Israel (On-Site)
1 Month ago
Keywords Studios (Player Support) - Customer Support Team Lead

Keywords Studios (Player Support)

Suginami City, Tokyo, Japan (On-Site)
2 Weeks ago
ByteDance - Destination Service Lead - EMEA

ByteDance

Dubai, Dubai, United Arab Emirates (On-Site)
1 Week ago
Inspired Entertainment - Assistant Resort Amusements Manager

Inspired Entertainment

Filey, England, United Kingdom (On-Site)
1 Week ago
ION - Equity Technical Account Manager - 8523

ION

Tokyo, Japan (On-Site)
5 Months ago
Trek - Field Quality Rework Manager

Trek

Waterloo, Wisconsin, United States (Hybrid)
1 Month ago
DraftKings - Sportsbook Surveillance Room Operator

DraftKings

Nashua, New Hampshire, United States (On-Site)
6 Days ago
Blinkhealth - Manager/Senior Manager, Blink Rx Growth

Blinkhealth

(Remote)
1 Month ago
Tesla - Contract Compliance Analyst

Tesla

North Holland, Netherlands (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Where imagination meets innovation, delivering limitless gaming experiences.

New York, New York, United States (On-Site)

Jakarta, Jakarta, Indonesia (On-Site)

San Jose, California, United States (On-Site)

San Jose, California, United States (On-Site)

Singapore (On-Site)

Taguig, Metro Manila, Philippines (On-Site)

View All Jobs

Get notified when new jobs are added by ByteDance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug