BR Customer Research and Insights Lead

2 Months ago • 6-8 Years

Job Summary

Job Description

The BR Customer Research and Insights Lead at Sporty will be the primary point of contact in Brazil for all customer experience matters. Responsibilities include collecting and analyzing consumer data from various sources, leading user research initiatives, proactively gathering customer feedback, and resolving customer issues. This role requires collaboration with local and global teams and involves identifying operational issues and proposing solutions to improve the product and processes. The ideal candidate possesses strong customer service and market research experience, fluency in English and Portuguese, and strong analytical skills. Experience in the gambling industry is preferred.
Must have:
  • Strong customer service & market research experience
  • Fluency in English & Portuguese
  • Strong analytical & quantitative skills
  • Data interpretation & strategic thinking
  • Problem-solving & solution-oriented
  • Teamwork & collaboration skills
Good to have:
  • Gambling industry experience
Perks:
  • Quarterly bonuses
  • Flexible working hours
  • Top-of-the-line equipment
  • Referral bonuses
  • 30 days paid annual leave
  • Annual company retreat

Job Details

Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.

BR Customer Research and Insights Lead Brazil, São Paulo

As the BR Customer Research and Insights Lead at Sporty, you will be responsible for acting as a main point of contact in Brazil for all customer experience related topics, establishing customer experience practices and procedures as well as leading and overseeing customer experience operations including correspondence between the business and our customers across all available channels.

You will be responsible for working independently as well as collaboratively with local and global teams, different departments and our growing customer base in Brazil.

Responsibilities

Collect, analyze, and interpret consumer data from various sources such as surveys, interviews, focus groups, and customer support channels. Identify patterns, trends, and correlations in consumer behavior to help drive strategic decision-making from other internal departments.

Lead the execution of user research, including direct communication with users. Drive proactive initiatives for continuous customer feedback, incorporating competitor analysis to identify market trends. The goal is to gather insights into user behavior, preferences, and needs, as well as market trends, driving product improvements and innovation.

Take full ownership of customer issues and follow problems through to resolution, ensuring customer issues are resolved in a timely manner across our channels.

Build sustainable relationships and trust with customers through open and interactive communication.

Keep records of users interactions, process users accounts and file documents.

Main point of contact in BR for all Customer Services' related topics.

Identify and highlight operational issues and utilize knowledge and skills to offer solutions and recommend potential enhancements to our product.

Provide feedback and coaching to team members to improve their performance and continuously identify work process improvements.

Requirements

Strong experience in customer service and market research

Experience in the gambling industry is preferred

Fluency in English and Portuguese skills (written/spoken)

Strong quantitative and analytical skills, capacity to read and interpret dataAbility to think strategically, deal with complexity, and work together within a team
Benefits

Quarterly bonuses
Flexible working hours
Top-of-the-line equipment
Referral bonuses
30 days paid annual leave
Annual company retreat
Highly talented, dependable co-workers in a global, multicultural organisation 
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members

Our Mission

Our mission is to be an everyday entertainment platform for everyone

Our Operating Principles

1. Create Value for Users
2. Act in the Long-Term Interests of Sporty 
3. Focus on Product Improvements & Innovation 
4. Be Responsible 
5. Preserve Integrity & Honesty 
6. Respect Confidentiality & Privacy 
7. Ensure Stability, Security & Scalability 
8. Work Hard with Passion & Pride

Working at Sporty

The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.
Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. 

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. 

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
Benefits

Quarterly bonuses
Flexible working hours
Top-of-the-line equipment
Referral bonuses
30 days paid annual leave
Annual company retreat
Highly talented, dependable co-workers in a global, multicultural organisation 
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members

Our Mission

Our mission is to be an everyday entertainment platform for everyone

Our Operating Principles

1. Create Value for Users
2. Act in the Long-Term Interests of Sporty 
3. Focus on Product Improvements & Innovation 
4. Be Responsible 
5. Preserve Integrity & Honesty 
6. Respect Confidentiality & Privacy 
7. Ensure Stability, Security & Scalability 
8. Work Hard with Passion & Pride

Working at Sporty

The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.
Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. 

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. 

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
undefined

Similar Jobs

Riot Games - Sr. Manager, Technical Game Design

Riot Games

Los Angeles, California, United States (On-Site)
1 Month ago
CoolGames - Game Developer Internship

CoolGames

Amsterdam, North Holland, Netherlands (Hybrid)
2 Months ago
Axon - Dedrone Public Safety Account Executive

Axon

Scottsdale, Arizona, United States (Remote)
3 Weeks ago
Capgemini - OSI SOFT PI Dev

Capgemini

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Krafton India  - Finance Manager

Krafton India

Pune, Maharashtra, India (On-Site)
3 Months ago
Nintendo - Intern Customer Experience (m/f/d)

Nintendo

Frankfurt Am Main, Hessen, Germany (On-Site)
9 Months ago
Tesla - Customer Experience Specialist, Home Delivery

Tesla

Bristol, England, United Kingdom (On-Site)
4 Months ago
Epic Games - Vendor Manager, Trust & Safety

Epic Games

London, England, United Kingdom (On-Site)
2 Months ago
Tesla - Mobile Service Supervisor

Tesla

Salzburg, Salzburg, Austria (On-Site)
4 Months ago
Tesla - Mechanical Assembly Team Lead

Tesla

Rhineland-Palatinate, Germany (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Dream Games - Brand Marketing Specialist

Dream Games

London, England, United Kingdom (On-Site)
2 Years ago
Tesla - Sales Advisor

Tesla

Saxony, Germany (On-Site)
4 Months ago
Eqvilent - C++ TEAM LEAD (MARKETS EXPANSION)

Eqvilent

(Remote)
6 Months ago
Ion - Network Security Engineer

Ion

Rome, Lazio, Italy (Hybrid)
8 Months ago
Marsh McLennan - Employee benefit associate

Marsh McLennan

Toronto, Ontario, Canada (Hybrid)
2 Days ago
Capgemini - Mechanical & Physical Engineer

Capgemini

Hyderabad, Telangana, India (On-Site)
1 Week ago
Safe security - Customer Success Advisor

Safe security

London, England, United Kingdom (Remote)
3 Weeks ago
Apple - SoC Silicon Debug Engineering Program Manager

Apple

Austin, Texas, United States (On-Site)
3 Weeks ago
Google - Media Solutions Specialist, LCS, Central Europe (English, German)

Google

Dublin, County Dublin, Ireland (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in São Paulo, State of São Paulo, Brazil

nubank - Risk Management Specialist - Model Risk

nubank

State Of São Paulo, Brazil (On-Site)
1 Week ago
Philips - Software Development Coordinator

Philips

Blumenau, State Of Santa Catarina, Brazil (Hybrid)
2 Weeks ago
Thousand Eyes - Customer Success Manager

Thousand Eyes

São Paulo, Brazil (On-Site)
6 Days ago
PwC - Junior External Auditor | Associate

PwC

Barueri, São Paulo, Brazil (On-Site)
5 Days ago
pipa studios - Full Community Manager

pipa studios

São Paulo, State Of São Paulo, Brazil (On-Site)
2 Months ago
Google - Software Engineering Manager, People with Disabilities

Google

State Of Minas Gerais, Brazil (On-Site)
5 Months ago
 Dassault Systèmes - Internship - LATAM Service Sales

Dassault Systèmes

São Paulo, State Of São Paulo, Brazil (Hybrid)
1 Month ago
Epic Games - Senior Gameplay Systems Programmer

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
4 Months ago
Wildlife Studios - FinOps Planning Analyst

Wildlife Studios

São Paulo, Brazil (On-Site)
1 Month ago
Capco - Data Analyst

Capco

Rio De Janeiro, Brazil (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Tesla - Aftersales Support Specialist

Tesla

North Holland, Netherlands (On-Site)
4 Months ago
bytedance - Appeal Program Manager - UK Market

bytedance

Taguig, Metro Manila, Philippines (On-Site)
2 Months ago
Epic Games - Senior Procurement Operations Analyst

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
The Walt Disney Company - Assistant Business Systems Manager, Shipboard

The Walt Disney Company

Singapore, Singapore (On-Site)
2 Months ago
Tesla - Delivery Advisor

Tesla

Ząbki, Masovian Voivodeship, Poland (On-Site)
4 Months ago
Tesla - Delivery Advisor

Tesla

Bristol, England, United Kingdom (On-Site)
4 Months ago
Sovrun - Head of Engineering

Sovrun

Makati, Metro Manila, Philippines (Hybrid)
2 Months ago
PwC - Senior Associate Mededingings- en Staatssteunrecht

PwC

Amsterdam, North Holland, Netherlands (On-Site)
8 Months ago
The Walt Disney Company - Specialist, Merchandise E-commerce

The Walt Disney Company

Hong Kong (On-Site)
2 Months ago
Hawkeye Innovations - Match Operations Assistant - Kraków

Hawkeye Innovations

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Madrid, Community Of Madrid, Spain (Hybrid)

São Paulo, Brazil (On-Site)

Madrid, Community Of Madrid, Spain (Hybrid)

India (Remote)

Madrid, Community Of Madrid, Spain (Remote)

Rio De Janeiro, Brazil (On-Site)

Rio De Janeiro, Brazil (On-Site)

São Paulo, Brazil (Hybrid)

View All Jobs

Get notified when new jobs are added by Sporty

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug