Outscal Logooutscal logo

BR Customer Research and Insights Lead

11 Hours ago • 6-8 Years • Operations

Job Summary

Job Description

The BR Customer Research and Insights Lead at Sporty will be the primary point of contact in Brazil for all customer experience matters. Responsibilities include collecting and analyzing consumer data from various sources, leading user research initiatives, proactively gathering customer feedback, and resolving customer issues. This role requires collaboration with local and global teams and involves identifying operational issues and proposing solutions to improve the product and processes. The ideal candidate possesses strong customer service and market research experience, fluency in English and Portuguese, and strong analytical skills. Experience in the gambling industry is preferred.
Must have:
  • Strong customer service & market research experience
  • Fluency in English & Portuguese
  • Strong analytical & quantitative skills
  • Data interpretation & strategic thinking
  • Problem-solving & solution-oriented
  • Teamwork & collaboration skills
Good to have:
  • Gambling industry experience
Perks:
  • Quarterly bonuses
  • Flexible working hours
  • Top-of-the-line equipment
  • Referral bonuses
  • 30 days paid annual leave
  • Annual company retreat

Job Details

Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.

BR Customer Research and Insights Lead Brazil, São Paulo

As the BR Customer Research and Insights Lead at Sporty, you will be responsible for acting as a main point of contact in Brazil for all customer experience related topics, establishing customer experience practices and procedures as well as leading and overseeing customer experience operations including correspondence between the business and our customers across all available channels.

You will be responsible for working independently as well as collaboratively with local and global teams, different departments and our growing customer base in Brazil.

Responsibilities

Collect, analyze, and interpret consumer data from various sources such as surveys, interviews, focus groups, and customer support channels. Identify patterns, trends, and correlations in consumer behavior to help drive strategic decision-making from other internal departments.

Lead the execution of user research, including direct communication with users. Drive proactive initiatives for continuous customer feedback, incorporating competitor analysis to identify market trends. The goal is to gather insights into user behavior, preferences, and needs, as well as market trends, driving product improvements and innovation.

Take full ownership of customer issues and follow problems through to resolution, ensuring customer issues are resolved in a timely manner across our channels.

Build sustainable relationships and trust with customers through open and interactive communication.

Keep records of users interactions, process users accounts and file documents.

Main point of contact in BR for all Customer Services' related topics.

Identify and highlight operational issues and utilize knowledge and skills to offer solutions and recommend potential enhancements to our product.

Provide feedback and coaching to team members to improve their performance and continuously identify work process improvements.

Requirements

Strong experience in customer service and market research

Experience in the gambling industry is preferred

Fluency in English and Portuguese skills (written/spoken)

Strong quantitative and analytical skills, capacity to read and interpret dataAbility to think strategically, deal with complexity, and work together within a team
Benefits

Quarterly bonuses
Flexible working hours
Top-of-the-line equipment
Referral bonuses
30 days paid annual leave
Annual company retreat
Highly talented, dependable co-workers in a global, multicultural organisation 
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members

Our Mission

Our mission is to be an everyday entertainment platform for everyone

Our Operating Principles

1. Create Value for Users
2. Act in the Long-Term Interests of Sporty 
3. Focus on Product Improvements & Innovation 
4. Be Responsible 
5. Preserve Integrity & Honesty 
6. Respect Confidentiality & Privacy 
7. Ensure Stability, Security & Scalability 
8. Work Hard with Passion & Pride

Working at Sporty

The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.
Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. 

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. 

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
Benefits

Quarterly bonuses
Flexible working hours
Top-of-the-line equipment
Referral bonuses
30 days paid annual leave
Annual company retreat
Highly talented, dependable co-workers in a global, multicultural organisation 
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members

Our Mission

Our mission is to be an everyday entertainment platform for everyone

Our Operating Principles

1. Create Value for Users
2. Act in the Long-Term Interests of Sporty 
3. Focus on Product Improvements & Innovation 
4. Be Responsible 
5. Preserve Integrity & Honesty 
6. Respect Confidentiality & Privacy 
7. Ensure Stability, Security & Scalability 
8. Work Hard with Passion & Pride

Working at Sporty

The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.
Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. 

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. 

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
undefined

Similar Jobs

Zazz - Growth Marketing Analyst

Zazz

(Remote)
2 Months ago
Tesla - Senior Direct Materials Buyer

Tesla

Barcelona, Catalonia, Spain (On-Site)
1 Month ago
Steer Studios - Jr. Game Designer

Steer Studios

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
1 Month ago
Glean - Sales Manager, Enterprise East

Glean

(Remote)
1 Month ago
Kwalee - Ad Monetization Analyst

Kwalee

Royal Leamington Spa, England, United Kingdom (On-Site)
5 Days ago
Paytm - CST Operations - Operation Executive

Paytm

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Dream Sports - Customer Success Executive

Dream Sports

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
Sphere Entertainment Co - Director Box Office Operations

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
1 Month ago
The Walt Disney Company - Senior Manager, New Build Project Integration

The Walt Disney Company

London, England, United Kingdom (Hybrid)
21 Hours ago
Immutable - Senior Manager, Customer Operations

Immutable

Sydney, New South Wales, Australia (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

N-iX - Senior Product Owner

N-iX

Poland (Remote)
1 Day ago
The Walt Disney Company - Digital Innovation Business Development Manager

The Walt Disney Company

New York, New York, United States (On-Site)
21 Hours ago
seeking alpha - Chinese Translation Reviewer

seeking alpha

Israel (Remote)
3 Weeks ago
ByteDance - Lead Eyeglasses Designer

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
The Walt Disney Company - Senior Manager, Planning & Allocation, Merchandising

The Walt Disney Company

Minato City, Tokyo, Japan (On-Site)
1 Day ago
Joyteractive - Producer

Joyteractive

Cyprus (Remote)
5 Days ago
GosuGamers - Senior Social Media Executive (Honor of Kings)

GosuGamers

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Bushiroad - Sales & Logistics Manager

Bushiroad

Singapore, Singapore (On-Site)
1 Month ago
SEGA - Softlines Product Development Manager

SEGA

(Hybrid)
1 Week ago
Gaming Innovation Group  - Sales Development Representative

Gaming Innovation Group

England, United Kingdom (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in São Paulo, State of São Paulo, Brazil

Nagarro - Associate Principal Engineer - Delivery Manager

Nagarro

Costa Rica, Mato Grosso Do Sul, Brazil (Remote)
5 Months ago
Amber - Game Designer - Mobile (Project Based)

Amber

Brazil (On-Site)
8 Months ago
Epic Games - Senior Engine Programmer

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
1 Day ago
PwC - Banco de Talentos – Tax - Consultoria Tributária e Societária

PwC

São Paulo, State Of São Paulo, Brazil (On-Site)
5 Months ago
Wildlife Studios - Staff Game Engineer

Wildlife Studios

São Paulo, State Of São Paulo, Brazil (On-Site)
5 Days ago
Google - Software Engineering Manager (For Women in Tech Candidates)

Google

São Paulo, State Of São Paulo, Brazil (On-Site)
4 Months ago
Google - Software Engineer, People with Disabilities

Google

Belo Horizonte, State Of Minas Gerais, Brazil (On-Site)
4 Months ago
Amber - Senior Unity Game Engineer (Project Based)

Amber

Brazil (On-Site)
8 Months ago
Amber - Level Designer 3D (Project Based)

Amber

Brazil (Remote)
5 Months ago
ByteDance - LATAM Financial Services Partnership Lead

ByteDance

State Of São Paulo, Brazil (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Nissan - Warehouse Operator -Lebanon

Nissan

Lebanon, Tennessee, United States (On-Site)
5 Months ago
USE Insider - Solution Architect - Istanbul

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
5 Months ago
The Walt Disney Company - Entertainment Technician (Pyro & Special Effects) - Full Time

The Walt Disney Company

Hong Kong (On-Site)
4 Months ago
AGS - American Gaming Systems - Field Service Supervisor

AGS - American Gaming Systems

Nevada, United States (On-Site)
5 Days ago
People Can Fly - Senior Customer Support Agent

People Can Fly

Montreal, Quebec, Canada (Remote)
1 Week ago
The Walt Disney Company - Senior Manager, Storage Systems Engineering

The Walt Disney Company

New York, New York, United States (On-Site)
2 Months ago
Blazesoft - Product Operations Manager

Blazesoft

Vaughan, Ontario, Canada (On-Site)
2 Months ago
Tesla - Workshop Supervisor

Tesla

Zürich, Zurich, Switzerland (On-Site)
1 Month ago
Trek - Service Manager

Trek

West Chester, Pennsylvania, United States (On-Site)
1 Month ago
Wargaming - Tournament Operations Internship (World of Tanks)

Wargaming

Prague, Prague, Czechia (On-Site)
11 Hours ago

Get notifed when new similar jobs are uploaded

About The Company

Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform which serves millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution.

We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.

Mpumalanga, South Africa (On-Site)

State Of São Paulo, Brazil (Hybrid)

São Paulo, State Of São Paulo, Brazil (Hybrid)

São Paulo, State Of São Paulo, Brazil (Hybrid)

Mumbai, Maharashtra, India (On-Site)

Delhi, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Sporty Group

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug