Business Analyst
Job Summary
Job Description
WebMD Health Services (WHS) is seeking a Technical Analyst to guide clients in evaluating options and making recommendations for well-being programs. The role involves authoring, documenting, and delivering clear technical and functional specifications to ensure successful project completion and implementations. Responsibilities include leading the team in problem-solving during the implementation phase, developing in-depth knowledge of WHS product functionality, and understanding the health and wellness domain. The analyst will implement scope, collaborate with stakeholders, configure solutions, analyze issues, define acceptance testing, provide post-launch support, and conduct training sessions. A strong understanding of information security policies is also required.
Must have:
- 1-2 years experience writing requirements
- Implement complex technical solutions
- Solve business problems confidently
- Highly organized, multi-tasking skills
- Independent time management
- Manage client expectations
- Professional client presence
- Proficient in Excel (VLOOKUP, pivot tables)
- Proficient in SQL
- Strong MS Office skills
- Logical thinker, good problem-solving
- Proficient written/verbal communication
- Proficient presentation skills
Good to have:
- Bachelor's degree or equivalent
- Experience with Quality Assurance
- Ability to travel 5-10%
8 skills required
Job Details
Description
WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.
overview:
WebMD Health Services (WHS) is a division of WebMD whose mission is to provide expert guidance that inspires people to take charge of their health. We do this by helping people understand their health risks, make smart health care decisions, and take active steps toward living healthier lives. Our health, wellness and transparency services power programs from employers, health plans and government organizations are delivered online, onsite, and telephonically. Learn more at webmdhealthservices.com.
WebMD is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Position Description:
The Technical Analyst guides the client in evaluating options and making recommendations using WHS best practices to ensure business needs are met. Responsibilities include authoring, documenting and delivering clear, concise, and complete technical and/or functional specifications that drive the successful completion of projects and implementations. The Technical Analyst drives the successful completion of implementations and enhancements - defined as on-time, fully-functional deployments. This individual leads the WebMD team in solving new and unexpected problems that arise during the implementation phase of the project.
The Technical Analyst must develop an in-depth knowledge of WHS product functionality, have a solid grasp of the technical aspects of the applications, and possess an in-depth understanding of the health and wellness domain as it applies to the implementation of WHS solutions. This key role will work with the team to:
- Implement the scope as agreed upon and guide the client through the functional and technical pieces of the implementation
- Collaborate with internal and external stakeholders to understand client business needs and be able to translate needs to the configuration of the solutions; assist the client in evaluating options and alternatives to ensure business needs are met, while driving the adoption of best practices and avoiding custom work
- Author functional and/or technical specifications for client implementations
- Configure tools and solutions, as applicable
- Analyze and triage functional and technical issues throughout the implementation
- Define and drive the client acceptance testing process to identify required changes and communicate changes to development
- Provide post-launch functional and technical support until the implementation is stabilized and fully transitioned to the long-term client care team
- Conduct webcast client-based training sessions as needed
- Provide feedback to Product Development on the configurations for our products and what customizations can be accommodated.
- Participate in process improvement initiatives
As a member of WebMD Health Services, you may have access to confidential and sensitive information (including Protected Health Information) that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.
qualifications, skills and experience:
- 1 – 2 years of experience writing functional and/or technical requirements for software implementations
- Demonstrated ability to successfully implement complex and technical solutions in a technology-intensive, dynamic and face-paced environment
- Exhibit confidence and a knowledge of industry practices when solving business problems
- Highly organized individual with successful multi-tasking skills
- Independent time management skills
- Manage client expectations effectively
- Professional and client-friendly presence
- Expert with Excel. Must be proficient with advanced analytic functions such as VLOOKUP, named ranges, pivot tables, formulas, etc.
- Proficient in SQL
- Strong grasp of MS Office products
- Logical thinker with sound problem solving abilities
- Proficient written communication, verbal communication and presentation skills
preferred:
- BS/BA or equivalent
- Experience with Quality Assurance
- Ability to travel 5-10% when needed
Similar Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Similar Skill Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Jobs in Portland, Oregon, United States
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Business Analysis Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
About The Company
The WebMD Health Network includes WebMD, Medscape, MedicineNet, eMedicine, RxList, WebMDRx, Medscape Education, Frontline Medical Communications, MedSims, MediQuality, QxMD, Vitals.com, Jobson Healthcare, and WebMD Magazine. WebMD and our network of sites and mobile applications for consumers help them take an active role in managing their own health and wellness. Medscape and our network of sites and mobile applications for healthcare professionals help them improve their clinical knowledge and practice of medicine. In addition, WebMD Health Services provides customizable health and wellness solutions for employers and health plans that help them improve the health of their employee and plan participant populations.
Get notified when new jobs are added by WebMD
