Business Analyst (Hybris and eCommerce)

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

We are looking for a highly skilled Senior Business Analyst who is a native Russian speaker, fluent in English, and has extensive experience in the eCommerce domain, specifically with SAP Hybris. The ideal candidate will work closely with cross-functional teams to analyze business needs, design solutions, and support the implementation of Hybris-based eCommerce platforms. The position requires flexibility to work during Indian Standard Business Hours.

Key Responsibilities:

Business Analysis:

• Collaborate with stakeholders to gather and document business requirements, user stories, and process flows.
• Translate business needs into functional and technical specifications for Hybris eCommerce solutions.
• Analyze and map business processes, identifying gaps and opportunities for improvement.

SAP Hybris Expertise:

• Lead the design and implementation of SAP Hybris solutions, ensuring alignment with business goals and technical requirements.
• Serve as the subject matter expert for Hybris-related issues, providing recommendations and best practices.
• Collaborate with the development team to ensure Hybris platform meets functional and performance requirements.

Stakeholder Management:

• Act as a liaison between business users, technical teams, and third-party vendors to ensure smooth project execution.
• Conduct workshops and training sessions with business stakeholders to facilitate the adoption of new systems and processes.

Project Support:

• Assist in project planning, task prioritization, and timeline management.
• Ensure project deliverables are completed within scope, time, and budget.
• Participate in testing, validation, and go-live activities for the Hybris platform.

Communication and Documentation:

• Maintain clear and concise communication with stakeholders in both Russian and English.
• Prepare comprehensive business and functional documentation, including requirement documents, user guides, and test plans. 

Language Skills: Native Russian speaker with full professional proficiency in English (both written and verbal).

Experience:

• Minimum of 10+ years of experience as a Business Analyst, with at least 3+ years working in eCommerce domains, particularly with SAP Hybris.
• Proven experience in leading Hybris eCommerce implementations and supporting large-scale, multi-channel projects.

Technical Skills:

• In-depth knowledge of SAP Hybris and its various modules (Commerce, PCM, WCMS, etc.).
• Strong understanding of eCommerce business models (B2B, B2C), product lifecycle management, and customer journeys.
• Familiarity with system integration methods such as REST APIs, web services, and third-party plugins.

Soft Skills:

• Excellent analytical, problem-solving, and decision-making skills.
• Strong interpersonal and communication skills, with the ability to manage relationships across teams and regions.
• Ability to work independently, as well as collaborate effectively in a team environment.

Work Timings: Must be available to work during Indian Standard Business Hours.

Preferred Qualifications:

• Familiarity with Agile and Scrum methodologies.
• Experience with other eCommerce platforms (Magento, Shopify, etc.) is a plus.
• Previous experience working in global, distributed teams.