Business Analytics Manager (Healthcare Product)
Job Summary
Job Description
The Business Analytics Manager will be part of the Product Analytics team, embedded with WHOOP’s Healthcare Product group. This role involves supporting the development of new features focused on early detection, physiological coaching, and personalized health guidance. The manager will partner with key stakeholders to align on goals, build and refine health-specific KPIs, uncover insights about key member segments, create repeatable tools and processes, generate and drive strategic analytic roadmap, and collaborate with a high-performance team. The manager will also manage, mentor, and grow a team of analysts, fostering a culture of high performance and continuous improvement.
Must have:
- 6+ years of experience in a strategic/analytical role.
- Strong storytelling skills with actionable solutions.
- Experience with experiments and development teams.
- Advanced SQL skills, ELT and data warehousing knowledge.
- Experience leading and developing a team.
10 skills required
Job Details
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.
We’re seeking a strategic, insights-oriented Health Product Analytics Manager to join our Product Analytics team and embed directly with WHOOP’s Healthcare Product group. This role is ideal for someone who is passionate about behavior change, health outcomes, and creating world-class digital experiences. You’ll support the development of new features focused on early detection, physiological coaching, and personalized health guidance.
We are looking for an individual who can be fluent in data, driven by product thinking and is looking to deeply understand and tackle complex analytics challenges. This person should feel empowered to foster their own curiousity and raise support for ideas that meaningfully impact the WHOOP member experience. Ultimately this person should feel comfortable getting their hands dirty as a player-coach, leading and developing analysts alongside their own work-streams.
*This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*
RESPONSIBILITIES:
- Partner with key stakeholders across the Product team, as well as Software, UX, Data Science, Marketing, and Strategic Finance teams to align on goals and quantify impact for key member touchpoints, and identify new sources of value for our members.
- Help build and refine health-specific KPIs, including engagement with relevant features, adoption of recommended behaviors, and member-reported value.
- Uncover insights about key member segments — including those managing hormonal health, cardiometabolic health, or looking for more personalized wellness support.
- Create repeatable tools and processes for analytics across new health features and algorithms— from data pipelines to dashboards and weekly health performance reviews.
- Generate and drive the strategic analytic roadmap to unlock insights about our members, how they are using the product and guide our product team with action-oriented recommendations.
- Collaborate with a high-performance team, providing thought leadership to identify the most impactful ways to drive decisions and improve retention.
- Manage, mentor, and grow a team of analysts, fostering a culture of high performance and continuous improvement.
QUALIFICATIONS:
- 6+ years of experience in a deeply strategic/analytical role, including partnership with product and development teams.
- A self-serve player-coach; able to take broad business questions, wrangle appropriate data, quickly isolate and model key insights, visualize results and communicate actionable recommendations.
- Strong storytelling skills – able to create compelling and concise presentations that convey actionable solutions to complex, ambiguous problems.
- Demonstrated success in influencing senior stakeholders and leadership on strategic direction based on analytical recommendations.
- Experience and knowledge running experiments (e.g. A/B testing) and working with development teams
- Advanced skills in SQL and understanding of ELT (dbt) and data warehousing (Snowflake) structures, as well as data visualization (eg. Looker, Tableau, Hex)
- Experience leading and developing a team, including driving large projects and mentoring junior analysts.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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