Business Operations Associate - Power Tools

12 Minutes ago • 5 Years +

Operations

Job Description

Robert Bosch Egypt is seeking a Business Operations Associate for Power Tools. This full-time role involves managing order processes from creation to invoicing, handling claims, supporting contracts, and maintaining customer master data. The associate will be the local contact for order management, apply central guidelines, and manage ERP-related tasks, including SAP key user responsibilities. Collaboration with Sales & Marketing for digital sales and UCC performance tracking are also key.

Good To Have:

Excellent analytical skills.
Excellent communication skills and ability to work in teams
Ability to work under pressure and on own initiative.
People Management.
Availability to travel and work extensively in the spare parts market
Excellent negotiation skills.
Familiar with working in a Multinational / Corporate environment.
Solid communication skills in English (Speak / Read / Write)
Proficiency in MS Office packages, Outlook and SAP.

Must Have:

Providing services for all Business Units (BUs) in order management (e.g., order intake, claims & query handling, contracts & promo support, customer master data, local defined tasks)
Understanding of the whole process from order creation to invoicing
Expertise in process mining for Standards & operative improvement of processes
Local (Power Tools Egypt) contact person for order management topics towards the customer and PT stakeholders
Application of all central guidelines & processes in responsible areas.
Provide local requirements and raise topics to the regional BOP that need overarching solutions.
Manage process of control and release via AF (Approval framework)
ERP related tasks incl. ticket creation, roll outs support, training local associates.
SAP Key user for Order-to-Cash in the Power Tools Division.
Customer back-order management for all Business Units
Gathering and vetting local (PT/CSO) business requirements for use cases in the area of responsibility.
Operational responsible for Inbound & Outbound services of the User & Customer Care Center (UCC).
Collaboration with Sales & Marketing develop digital sales (Outbound Sales)
UCC Performance Tracking & Quality Management.
Bachelor’s Degree in Business Administration / Supply Chain Management.
5 years of experience
Strong Knowledge in SAP
MS Office Knowledge (Excel, PowerPoint, Word)

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Company Description

Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

Job Description

Providing services for all Business Units (BUs) in order management (e.g., order intake, claims & query handling, contracts & promo support, customer master data, local defined tasks)
Understanding of the whole process from order creation to invoicing
Expertise in process mining for Standards & operative improvement of processes
Local (Power Tools Egypt) contact person for order management topics towards the customer and PT stakeholders
Application of all central guidelines & processes in responsible areas.
Provide local requirements and raise topics to the regional BOP that need overarching solutions.
Manage process of control and release via AF (Approval framework)
ERP related tasks incl. ticket creation, roll outs support, training local associates.
SAP Key user for Order-to-Cash in the Power Tools Division.
Customer back-order management for all Business Units
Gathering and vetting local (PT/CSO) business requirements for use cases in the area of responsibility.
Operational responsible for Inbound & Outbound services of the User & Customer Care Center (UCC).
Collaboration with Sales & Marketing develop digital sales (Outbound Sales)
UCC Performance Tracking & Quality Management.