We are seeking a detail-oriented Business Operations Specialist to join our team. In this role, you will be involved in optimizing business processes related to business development and ensuring the satisfaction and growth of our key accounts. This position bridges business relationship management (BRM) with operational strategy, requiring strong analytical, communication, and presentation skills.
Business Operations Specialist
Job Summary
Job Description
This Business Operations Specialist role focuses on optimizing business processes related to business development and ensuring key account growth. It bridges business relationship management (BRM) with operational strategy, demanding strong analytical, communication, and presentation skills. Responsibilities include collaborating with cross-functional teams (sales, marketing, development) to resolve client issues, identify new business opportunities, analyze and improve operational processes, develop and implement optimization strategies, and create reports using KPIs. The ideal candidate will have 5+ years of experience in business operations, account management, or customer success and possess strong analytical and communication skills. The position offers a fully remote, hybrid, or on-site option.
Must have:
- 5+ years experience in business operations
- Strong analytical & communication skills
- Collaborate with cross-functional teams
- Identify new business opportunities
- Analyze and improve operational processes
Good to have:
- German speaking
- Custom software development experience
- EU/US market experience
- Power BI/Dynamics CRM knowledge
- Figma experience
Perks:
- Competitive salary
- Fully remote/hybrid/on-site option
- Technical workshops & courses
- Certifications
- Team events & conferences
- Health insurance
- Meal tickets
- Recreational & gaming room, gym access
11 skills required
Job Details
Business Operations Specialist
Requirements:
5+ years of experience in business operations, account management, or customer success.
Strong analytical skills with the ability to interpret data and drive actionable insights.
Excellent communication skills including active listening and detail observation.
Develop trusted advisor relationships and collaborate with high-level stakeholders and decision-makers.
Demonstrate initiative, working with cross-functional teams (e.g., sales, marketing, and development) to resolve client issues and deliver on expectations.
Identify new business opportunities with new leads or existing clients, linking areas of improvement by understanding their needs and aligning them with our solutions.
Extra credit:
German speaking – for better interaction through our German headquarters in Augsburg.
Experience in the custom software development industry; experience in the EU/ US markets.
Knowledge of data visualization tools & CRM from Microsoft Suite (e.g. Power BI, Dynamics).
Demonstrable experience of analyzing and improve operational processes related to business development to enhance efficiency and scalability.
Develop and implement strategies to optimize workflows, reporting, and resource allocation.
Work collaboratively in Figma, to augment existing or create new presentation materials.
Leverage data insights through KPIs, to generate reports on account health and process improvements, ensuring alignment with company goals.
Compensation:
Competitive salary
Fully remote position or hybrid or on-site (on your choice)
Technical workshops, courses, books
Certifications upon request
Team events and interesting tech conferences
Health Care Insurance
Meal tickets
Recreational & gaming room, gym, football, biking club, tennis
Job Location:
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About The Company
ASSIST Software is a Romanian custom software company with 30 years of experience in the software engineering industry. They have worked on bespoke software that needed creative thinking, innovation, and customized solutions. They leverage Agile principles for flexibility and adaptability, breaking down projects into smaller sprints. They also incorporate elements from other methodologies to increase efficiency as needed. Their services include software development, digital product strategy, cloud and backend engineering, and AI/ML & data engineering.
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