Business Systems Analyst

Worker Sub-Type:

 Job Description: 

QNX® is a trusted supplier of safe and secure operating systems, hypervisors, frameworks and development tools, and provides expert support and services for building the world’s most critical embedded systems.   We are the embedded experts. QNX was born in embedded, and provides time-tested and trusted foundation software, including our deterministic microkernel real-time operating system (RTOS), safety-certified products, middleware and security solutions, all purpose-built for embedded systems.  

QNX software is trusted by more than 68% of the Electric Vehicle market by volume, 24 of the top 25 EV manufacturers and is running in more than 255 million + vehicles globally.  Our foundation products have been pre-certified to ISO 26262 ASIL D and we offer a broad range of board support packages, professional services, and middleware solutions – from digital cockpits to advanced driving assistance (ADAS) - to accelerate development and help OEMs meet Start of Production (SOP) dates. 

Are you the person we are looking for?

The Business Systems Analyst, will be an integral member of the Sales Operations team managing QNX’s CRM platform (Salesforce). We are looking for a highly accountable individual with strong attention to detail who has strong problem-solving skills and a ‘customer first’ attitude.

In return for your talent and enthusiasm, we will provide you with an attractive compensation/ benefits package, an opportunity to work with state-of-the-art technology, and the chance to thrive in a dynamic environment, working hand in hand with talented colleagues. In short, you bring the talent and we provide the environment, tools and resources for you to build your skillset and accelerate your growth & personal development.

In this role, you will:

• Develop overall technical knowledge and understanding on QNX Sales process
• Respond to and resolve user issues, including the administration and troubleshooting for users from Sales, Marketing and Services
• Identify common issues and work with the internal SF and IT Teams to resolve proactively
• Manage data loads and the routing of manual workarounds
• Maintain personas in Salesforce for all Sales Users
• Assess and report on user support efficiency and KPIs
• Provide training and training documentation to users
• Manage the on- and offboarding of QNX users

Using Lean Data, manage the routing of leads for the QNX business

• Assist the business with advanced Salesforce reports and dashboards
• Document processes in Salesforce and look for continuous ways of improving them
• Own User Acceptance Testing for Salesforce features and coordinate feedback from end users
• Strive for best practices, agility and strong user adoption of best practices and change processes

What you will need:

• Experience working as a CRM Analyst with extensive knowledge of Salesforce (Sales, Services and Marketing Cloud)
• Proven skills in Salesforce administration, functional design and best practices
• Proficient with MS Excel/Tableau including for data analysis
• Good working knowledge of Lean Data
• Strong organizational, verbal and written communication skills
• Ability to work cross functionally, across all organizations and hierarchy levels
• Display a ‘can do’ and customer first attitude
• Be able to prioritize requests and work in a dynamic environment
• A high level of energy, enthusiasm, and commitment to performance and learning new skills
• Bachelor’s Degree with a Business / IT / Quantitative focus preferred

It would be great if you have any of the following but it's not essential:

• Salesforce Certified Administrator
• Salesforce Certified Business Analyst

Imagine what you could do at QNX!

#LI-KH1

Scheduled Weekly Hours: