Business Systems Analyst (Salesforce Project Manager)

2 Weeks ago • 4 Years + • Logistics • $89,000 PA - $142,500 PA

Job Summary

Job Description

This Business Systems Analyst (Salesforce Project Manager) role at Nintendo of America involves acting as a liaison between business constituents and internal teams. Responsibilities include supporting existing systems, translating business concepts into solutions and roadmaps, conducting research and analysis of client processes, assessing solution feasibility, and partnering with business stakeholders to define technology needs. The role also includes participation in the SDLC, coordinating with vendors, managing production support requests, and providing employee training. Experience with Salesforce Commerce Cloud and/or Salesforce Order Management is preferred. The position is hybrid in Redmond, WA.
Must have:
  • 4+ years of relevant experience
  • Business analysis skills
  • Understanding of SDLC
  • Basic SQL skills
  • Salesforce experience (preferred)
  • Liaison between business and IT
Good to have:
  • Ecommerce or customer service platform experience
  • Bilingual Japanese
Perks:
  • Semi-annual discretionary performance bonus
  • Comprehensive benefits package (medical, dental, vision, 401k, paid time off)
  • Relocation assistance (may be available)

Job Details


Nintendo of America Inc.
   

About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

  

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at . 

Team Summary: Within IT, the Retail Solutions department assists with strategy, planning, coordinating, and delivering technology solutions to support NOA’s key constituents, consumers, retailers and suppliers both internally and externally. This includes the My Nintendo Store as well as Nintendo Payment Gateway for B2B and B2C retail sales. These are delivered in conjunction with other departments at NOA as well as global partners.

  

DESCRIPTION OF DUTIES:
  • Acts as liaison between business constituents and internal teams to provide support of existing systems and translate business concepts and requirements into developed solutions and roadmaps. 
  • Conducts research and analysis of client business processes in order to make recommendations and exert influence on project direction or decide sub-project direction.
  • Assesses the feasibility and cost effectiveness of proposed solutions and advises clients and key stakeholders.
  • Partners with business constituents to define and prioritize ongoing technology needs, determines overall application controls and application security requirements, ensuring those controls/requirements are documented.
  • Coordinates technical and application support with third party vendors.
  • Participates in software development lifecycle (SDLC) activities, including requirements gathering, design, configurations, creating and executing test cases and analyzing results.
  • Responsible for the triage, disposition, and remediation of emerging production support requests/issues.
  • Responsible for training employees in areas of expertise relating to application, or business process.

SUMMARY OF REQUIREMENTS:

  • Minimum of four (4) years of related experience in various software development technologies, patterns and practices.
  • Professional experience in business analysis using professional concepts to meet company objectives to resolve complex issues in creative and effective ways.
  • Ability to perform Structured System Analysis.
  • Good understanding of SDLC (Software Development Life Cycle Methodologies).
  • Basic SQL query development skills.
  • Bachelor of Science degree in Computer Science, Computer Engineering, Business Administration, Information Technology, Information Systems, or equivalent combination of education and experience.
  • Experience with ecommerce or consumer/customer service platforms a plus 
  • Experience with Salesforce Commerce Cloud and/or Salesforce Order Management preferred
  • Bilingual Japanese a plus

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role
 
This position is HYBRID in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time. Relocation assistance may be available.
  
 
This position includes a base salary range of $89,000 - $142,500 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our for more benefits information. 
 
#LI-Hybrid

JOB DATE: November 15, 2024

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About The Company

Nintendo's mission is to put smiles on the faces of everyone we touch. We do so by creating new surprises for people across the world to enjoy together. We've forged our own path since 1889, when we began making hanafuda playing cards in Kyoto, Japan. Today, we’re fortunate to be able to share our characters, ideas and worlds through the medium of video games and the entertainment industry.


Nintendo of America, established in 1980 and based in Redmond, Washington, is a wholly owned subsidiary of Nintendo Co., Ltd. We are committed to delivering best-in-class products and services to our customers and to investing in the well-being of our employees as part of the global Nintendo family.


For more information about Nintendo please visit www.nintendo.com.

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