Call Center Representative

4 Months ago • All levels

Job Summary

Job Description

Premier Disability Services is looking for Call Center Representatives. This entry-level role allows you to learn best practices in communication with lawyer clients and offers opportunities for long-term advancement. As a Call Center Representative, you will provide high-quality telephonic support to attorney customers by following an established process to gather information, document responses, and regularly follow up with potential new clients. Responsibilities include making outbound calls to clients requesting services, answering incoming calls, conveying the benefits of Premier Disability services, and keeping detailed records of customer interactions in the CRM database.

Must have:

Excellent oral and interpersonal communication skills
Professional phone manners and a friendly attitude
Active listening skills
Ability to overcome client objections
Comfort using CRM software

Perks:

For remote employees, we offer $16/hr. In office employees will be offered $20/hr
Opportunity to earn up to $500 a month in bonuses
Medical, Dental and Vision insurance
PTO and paid holidays!
Cafeteria onsite and a subsidized lunch program.
Opportunities to grow within the company!

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communication

Job Details

Premier Disability Services is looking for Call Center Representatives to join our growing Minneapolis, MN-based team! This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients. Premier Disability Services, LLC, Center Representatives have the opportunity for long-term advancement - all while changing people’s lives for the better.

About Premier Disability
Premier Disability Services, LLC® is a full-service social security disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. Each month, our office is contacted by thousands of Americans needing assistance with their disability claim to assist over 100,000 individuals in filing their applications successfully. Join our team!

This position provides high-quality telephonic support to attorney customers through a disability
process. You will follow an established process to gather information, document responses, and follow
up with potential new clients on a regular basis.

Interested candidates should apply online as soon as possible. This is an exciting time to join Premier!

Responsibilities:
Make outbound calls to clients who are requesting our services
Answer incoming calls from potential clients
Convey the benefits of the Premier Disability services
Keep a detailed record of all customer interactions in our CRM database

Must-Haves:
Excellent oral and interpersonal communication skills
Professional phone manners and a friendly attitude
Active listening skills
Ability to overcome client objections
Comfort using Customer Relationship Management software (CRM)

What we offer:

For remote employees, we offer $16/hr. In office employees will be offered $20/hr
You will have the opportunity to earn up to $500 a month in bonuses based on your performance
Medical, Dental and Vision insurance.
PTO and paid holidays!
Cafeteria onsite and a subsidized lunch program.
Opportunities to grow within the company!

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.