Card Room Dealer (unlicensed)

3 Months ago • All levels

Job Summary

Job Description

This role involves dealing poker games (both tournament and cash) efficiently and precisely, but also entertaining players to create a memorable experience. Responsibilities include welcoming customers, working with colleagues to provide excellent service, evaluating individual needs, communicating effectively, creating a fun atmosphere, maintaining immaculate dealing standards, interacting with customers appropriately, ensuring game security and cash handling, and adhering to regulations and safer gambling practices. Prior poker dealing experience is preferred but not mandatory. The position requires shift work, including weekends and holidays.

Must have:

Positive attitude
Hospitality experience
Excellent customer service
Poker dealing skills (preferred)
Shift work availability

1 skill required

1 skill required for this role

Add these skills to join the top 1% applicants for this job

conflict-resolution

Job Details

Company Description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Job Description

Grosvenor Casino, Crdiff CF10 4JY

Dealing a successful and entertaining poker game is more about people than cards. Yes you will deal both tournament and cash games in an efficient precise way, but more than that you will be entertaining the players at that table.

You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.

You will;

Welcome customers warmly in to the business
Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
Work with your colleagues to provide efficient and dynamic service
Deliver an excellent quality experience by evaluating individual needs and acting upon this information
Communicate effectively with colleagues and card room supervisor
Create an environment of community and fun
Show immaculate technical standards in dealing, chips skills, bet calculation and enforcing the rules of the game.
Interact with customers in a range of ways that is consistent with their experience and ability in the game
Maintain the security of the game, cash and assets
Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling

Qualifications

Positive attitude
Experience of working successfully in a hospitality role
Previous experience working as a poker dealer (Preferred)
Fanatical about delivering unrivalled customer experience
Ability to collaborate with the wider business
Comfortable with change and ability to embrace new ways of working
Good interpersonal skills and conflict resolution
Must be able to work shifts at any time of the day, including weekends and bank holidays.