Cardiac Wireless Monitoring Lead Technician

Job Title

Job Description

Clinical Wireless Monitoring Lead Technician (Pleasanton, CA)

While making sure that all department service levels are fulfilled, the Clinical Wireless Monitoring Lead Technician will support the ECG Solutions wireless product in a cardiac telemetry service center.

Your role:

• Monitor the Wireless Monitoring department queue to ensure the delivery of exceptional service and customer experience.

• Analyze and process ECG transmissions/events, including notification to physicians based on criteria.

• Educate patients about Wireless Monitoring service and monitor use and troubleshoot service issues for patients and clients.

• Assist with training new Wireless Monitoring employees and implementation and enforcement of policies, processes, and procedures.

Availability/shift requirements:

• This is a 24/7/365 business operation; thus, open availability, inclusive of revolving days, evenings, overnights, weekends, and holiday, is required.  Preferred shift will be considered, but not guaranteed, as staffing is determined by business needs.

The current shift schedules are as follows:

• 4:00pm-2:30am PST

• 9:00pm-7:30am PST

You're the right fit if:

• You have a high school diploma or general educational development (GED) and an active CCT/CRAT certification.

• You’ve acquired 1+ years of experience as a Clinical Sr. Wireless Monitoring Technician or 2+ years’ experience in a clinical setting involving ECG/EKG monitoring, interpretation, and analysis.

• Your skills include strong ECG rhythm interpretation, a technological aptitude, strong proficiency with computers, and the ability to work across several technical platforms at once are among your strong points. You can also adjust to changes with ease.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

• You have outstanding communication skills, work well in a high-volume, fast-paced environment, are flexible and cooperative, pay great attention to detail, are extremely accurate, and can identify problems.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Pleasanton, CA is $31.00 to $49.00.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Pleasanton, CA.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.