Cases Associate

Job Description:

EU Cases Associate: 
About the Role:
We are seeking a detail-oriented and experienced EU Cases Associate to join our E-commerce Operations team. In this role, you will be responsible for managing and submitting cases across Amazon and other European marketplaces. Your expertise in e-commerce and case management will be vital in ensuring that product issues, listing updates, and other related tasks are handled efficiently and effectively.

Key Responsibilities:

• Case Submission: Submit and manage cases on Amazon and other European marketplaces, ensuring timely and accurate resolutions for product issues, listing errors, and other e-commerce challenges.

• Case Tracking: Monitor and track the status of submitted cases, following up as necessary to ensure resolutions are achieved within expected timeframes.

• Marketplace Compliance: Ensure that all case submissions comply with the specific requirements and guidelines of each marketplace, avoiding unnecessary delays or rejections.

• Documentation: Maintain detailed records of all cases submitted, including the nature of the issue, communications with marketplace support teams, and resolutions achieved.

• Problem-Solving: Analyze recurring issues and provide feedback to the team on possible solutions to prevent future occurrences.

• Collaboration: Work closely with cross-functional teams, including Product Management, Content, and E-commerce, to gather necessary information for case submission and to support broader business objectives.

• Customer Focus: Act as the liaison between the company and marketplace support teams, ensuring that our interests are represented and that we achieve the best possible outcomes for our listings.

Qualifications:

• Experience: A minimum of 1-2 years of experience in e-commerce, with a focus on case management and marketplace support, particularly on Amazon.

• Technical Skills:

• Familiarity with Amazon’s case submission process and experience working with other European marketplaces.

• Proficiency in using e-commerce platforms and tools to manage product listings and resolve issues.

• Attention to Detail: Strong attention to detail with the ability to manage multiple cases simultaneously, ensuring accuracy and completeness in all submissions.

• Problem-Solving: Ability to identify issues quickly and develop effective strategies to resolve them, minimizing disruption to business operations.

• Communication: Excellent written and verbal communication skills, with the ability to interact effectively with marketplace support teams and internal stakeholders.

• Organization: Highly organized, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Experience with additional European marketplaces beyond Amazon (e.g., eBay, Bol.com).

• Knowledge of e-commerce best practices and marketplace regulations.

• Multilingual capabilities are a plus, particularly in European languages.
   

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.