Cash Applications Specialist

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview

Reporting to the Cash Application Team Lead the Cash Application Specialist will be responsible for ensuring that all cash is posted and distributed accurately and within the required time frames under conformity to the applicable internal controls and compliance requirement. This opportunity is ideal for a well-organised and detail-oriented individual who has strong communication, customer service, and problem solving skills, and is excited to be a part of a team to sustain improvement in this key component of the company.

Key Responsibilities

• Post all payments as they are received from Lock box, ACH & Wires into the system
• Completes the Cash Reconciliation on a daily basis and makes all entries into NetSuite.
• Runs all A/R reports necessary for month end reporting including reviewing the Cash Reconciliation and NetSuite entries.
• Runs reports as needed or requested by the Cash Application Team Lead
• Communicate effectively and timely with the Accounts Receivable Specialists concerning past due accounts.
• Assures all monthly, weekly and daily deadlines are met in the cash applications process.
• Complies with established company criteria for accuracy of cash application.
• Balancing to entries posted in ledger.
• Identifies and resolves suspense account postings in a timely manner
• Prepares various cash application spreadsheets, reports and statistics.
• Research and resolve refund and electronic posting issues, identified by revenue operations.
• Identifies and coordinates remittance issues with the accounts receivable departmental staff.
• Carry out ad-hoc duties within the finance team. 

Required Experience/Skills:

• Previous cash application experience would be an advantage
• Demonstrated strong interpersonal skills; excellent written and verbal communication skills.
• Have sound judgement, excellent decision making and problem solving skills.
• Exhibits excellent time management, scheduling, and organisational skills.
• Ability to multi-task and work in a fast-paced and demanding global environment.
• Strong system skills: General Ledger (NetSuite), Microsoft Office would be preferred
• Ability to maintain a high level of accuracy in processing and posting customer invoices.

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}