Job Description
The Cellular Support Specialist, EMEA, based in Amsterdam, will be responsible for providing comprehensive support for Tesla's cellular infrastructure and mobile devices across the EMEA region. This role requires managing and maintaining a robust customer service experience for cellular requests, responding to incidents, and ensuring high availability of cellular infrastructure in Tesla Centers. Responsibilities include diagnosing cellular and MDM-related issues, developing standard operating procedures, collaborating with IT Operations teams, maintaining hardware inventory, leading hardware management projects, and fostering strong relationships with vendors. The position demands onsite and remote troubleshooting, independent work, and participation in 24/7 on-call support. The ideal candidate will have a strong passion for technology, experience in a fast-paced environment, and a proven track record of supporting senior-level executives.
Must Have:
- 5+ years of industry experience
- Experience with wireless technologies (LTE, UMTS, GSM, CDMA, Bluetooth, WiFi)
- Android/iOS device support and troubleshooting
- Mobile Device Management (Airwatch, Intune, DEP)
- Strong problem-solving and analytical skills
- Excellent communication skills
What to ExpectWhat You’ll DoWhat You’ll Bring
The Cellular Solutions Administrator - IT Operations, is at the forefront of supporting our remote environment across all regions. We are the face of Tesla IT and act as a primary contact for our remote user base. This role will closely work with our user base and various IT staff to coordinate multiple projects, ensure day to day incidents are quickly addressed, and handle cellular related issues. The position will require onsite and remote troubleshooting with the ability to work independently with minimal supervision. The ideal candidate should have a strong passion for technology and have experience in a fast-paced corporate environment.
- Manage and maintain a robust customer service experience with cellular requests
- Respond to Cellular requests and incidents from users at different levels
- Proactively ensure the highest levels of cellular infrastructure availability in Tesla Centers
- Diagnose cellular, or MDM-related issues and address
- Develop and maintain standard operating procedures and processes
- Work closely with multiple IT Operations teams to resolve issues and deploy equipment into production environment
- Responsible for maintaining hardware inventory
- Lead various hardware management projects
- Develop and maintain strong relationships with our business partners and vendors
- Participate in on-call activities and follow escalation process to provide 24/7 support
- Bachelor’s degree or equivalent training/education
- Five years of industry experience and vendor management experience
- Experience with supporting senior level executives and Experience with wireless technologies including LTE, UMTS, GSM, CDMA, Bluetooth, WIFI
- Strong background in supporting and troubleshooting Android and iOS devices
- Experience with Mobile Device Management (Airwatch, Intune, DEP)
- Solution driven mindset, strong problem solving and analytical skills
- Excel Proficiency, proven ability to manipulate data sets, create pivot tables, generate and perform analysis on reports
- Ability to effectively communicate with a variety of stakeholders including internal customers, management, executive leadership, teammates, and vendors
- Ability to organize and prioritize workflow to meet established timeframes
- Strong attention to detail with excellent follow up
Set alerts for new jobs by Tesla
Set alerts for new jobs in Netherlands
