Job Description
This internship provides hands-on experience in chargeback operations. As part of the Operations team, you'll learn business processes and directly impact customer experience. Responsibilities include reviewing customer accounts for bank dispute evidence, identifying process improvements, participating in special projects (e.g., building chargeback tools, collaborating with data and engineering teams), contacting customers about disputes, and analyzing chargeback data to mitigate risk factors. The ideal candidate is a post-secondary student (business major preferred) with strong Excel skills and a passion for people, processes, and systems.
Good To Have:
- 1-2 work terms of experience
Must Have:
- Post-secondary student (business major preferred)
- Proficiency in Microsoft Excel
- Passion for people, processes, and systems
- Strong work ethic
- Critical thinking and problem-solving skills
About Super.com
We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About the role:
This is a great opportunity to gain meaningful, hands-on experience in our chargeback operations. As a part of the broader Operations team, you will learn how the business works and have a direct impact on the customer experience. This internship is a good fit for a student with foundational business knowledge, excellent attention to detail, and a passion for working with people!
Challenges You'll Solve
- Review customer accounts in order to compile compelling evidence for bank disputes
- Identify and/or contribute to process improvements
- Opportunity to participate in special projects (like building tools to help us fight more chargebacks efficiently, working with other departments like the Data team and Engineering team on business related projects)..
- Reach out to customers about pending disputes in order to provide additional help.
- Analyze chargeback data to help eliminate chargeback risk factors.
About You
- You are a post-secondary student, studying business related major preferred
- Proficiency with Microsoft Excel
- 1-2 work terms of experience preferred
- You have a passion for people, processes, and systems
- You have a strong work ethic with a desire to contribute to a fast-growing startup
- You are a critical thinker and problem-solver
- You have the ability to learn quickly, paired with the desire to work hard
We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
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