Circuit Provisioning Engineer (Voice Provisioner)

1 Month ago • 5 Years + • Software Development & Engineering

Job Summary

Job Description

NiCE Ltd. is seeking a Voice Provisioner to manage the provisioning of SIP services for customer use and NICE network infrastructure. This role involves configuring customer connectivity models, reviewing completed TQs, and executing Move, Add, Change, and Disconnect orders for dedicated voice (SIP). Responsibilities include coordinating with customers for test and turn-up calls, troubleshooting issues, provisioning and maintaining customer and carrier connections, and collaborating with internal departments like COGS and Voice Engineering. The position requires excellent communication, problem-solving skills, and the ability to work in a fast-paced environment, potentially including nights and weekends.
Must have:
  • 5+ years of telecommunications experience
  • Knowledge of VOIP/SIP
  • Knowledge of Windows OS
  • Command level knowledge of UNIX & Linux OS
  • Experience with Trouble Ticket System
  • Expert knowledge of MS Excel, Outlook, Visio
  • Excellent communication and conflict resolution skills
Good to have:
  • Sonus accreditation
  • Ribbon SBCs and PSXs
  • Salesforce
  • Equinox
  • SecureCRT or equivalent
  • Ability to script or automate repetitive processes
  • Working knowledge of TCP/IP, Routers, Switches, Firewalls, DNS, DHCP

Job Details

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Voice Provisioner
This position's primary purpose is to provision SIP services for customer use and NICE network infrastructure. The Voice Provisioner will configure the customer’s approved connectivity model. This individual will be tasked with reviewing completed TQ’s and all pertaining documents to determine appropriate build/configuration. This individual will accept direction from management and senior engineers to complete assigned tasks.

Major Functions/Responsibility:
• Move, Add, Change and Disconnect orders for dedicated voice (SIP)
• Verifies Connectivity TQ's and all pertaining documents for accuracy and to determine appropriate build/configuration
• Coordinate with the customer to schedule and complete test and turn up calls.
• During test and turn up call capture completed calls
• During test and turn up call if calls are not successful troubleshoot and make any necessary changes for accurate and completion of build. Including reaching out to other teams as necessary
• Provisions and maintains advanced Dedicated Customer and Carrier connections
• Interfaces regularly with other internal NICE departments such as COGS team: Carrier builds, 
Carrier testing, Carrier CAC Increase/Decrease, Carrier Disconnects and all Documentation
• Works with Voice Engineering teams on Media Server builds and any associated troubleshooting issues.
• Communicates with customers, carriers, vendors and employees
• Performs pretesting with LECs and Vendors if required
• Performs quality assurance audits and takes responsibilities for errors
• Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders
• Works in a rapid paced environment, multi-tasking daily, and be able to creatively problem solve and adapt to change and difficult situations.
• May be required to work nights, evenings and weekends
• Follows the company Code of Ethics and NICE policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of NICE

Role Requirements:
• Bachelor’s degree in Telecommunications or related field or equivalent work experience
• 5+ years experience in telecommunications
• Knowledge of VOIP/SIP
• Knowledge of Windows OS and computer architecture
• Command level knowledge of UNIX & Linux OS and architecture
• Experience with a structured Trouble Ticket System
• Least cost routing network architecture
• Expert knowledge of MS Excel, Outlook, Visio
• Previous experience with configuring SBCs
• Proven track record of excellent communications and conflict resolution skills
• Empirix/Wireshark

Experience Preferred: 
• Sonus accreditation
• Ribbon SBCs and PSXs
• Salesforce
• Equinox
• SecureCRT or equivalent
• Ability to script or automate reetitive processes
• Working knowledge of TCP/IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and subnetting

 

Requisition ID: 7418
Reporting into:
Manager, Voice Services CX

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

Similar Jobs

Daily Wire - Senior Accountant

Daily Wire

Nashville, Tennessee, United States (On-Site)
4 Months ago
HopSkipDrive - Metro Service Manager

HopSkipDrive

Michigan, United States (Remote)
3 Weeks ago
deel. - QA Automation Engineer | EMEA

deel.

North Macedonia (Remote)
1 Week ago
Daybreak - Customer Service Manager

Daybreak

San Diego, California, United States (On-Site)
3 Months ago
Axel springer - Editorial Director, Audience

Axel springer

Arlington, Virginia, United States (On-Site)
2 Months ago
Cadence - Application Engineer in Milan for SPB

Cadence

Milan, Lombardy, Italy (On-Site)
1 Week ago
NVIDIA - Senior Physical Design Verification Layout Engineer

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
6 Months ago
Microsoft - Member of Technical Staff – Web Foundations Lead

Microsoft

Mountain View, California, United States (Hybrid)
4 Months ago
Apple - Software Engineering Manager - Identity Management Services

Apple

Sunnyvale, California, United States (On-Site)
2 Weeks ago
NVIDIA - Power Integrity Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sailpoint - Business Analyst

Sailpoint

Mexico (Remote)
4 Weeks ago
Univision - Commercial Area Intern

Univision

Mexico City, Mexico (On-Site)
1 Year ago
WebFX - Jr. UX Designer

WebFX

Ann Arbor, Michigan, United States (On-Site)
8 Months ago
Head Digital Works - Data Scientist - Retention

Head Digital Works

Hyderabad, Telangana, India (On-Site)
1 Year ago
Loyalty Juggernaut - Pre-Sales Specialist

Loyalty Juggernaut

Hyderabad, Telangana, India (On-Site)
9 Months ago
CookUnity - Account Manager

CookUnity

Buenos Aires, Buenos Aires, Argentina (Remote)
1 Week ago
world relief - Wellness Program Specialist

world relief

Moline, Illinois, United States (On-Site)
3 Weeks ago
Springer Group - Controller or Senior Controller Transfer Pricing

Springer Group

Heidelberg, Baden-Württemberg, Germany (Hybrid)
4 Weeks ago
Corsair - Commodity Buyer

Corsair

Shenzhen, Guangdong Province, China (On-Site)
4 Months ago
Prophecy - Product Manager – AI PLG for Data Analysts

Prophecy

San Francisco, California, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Manila, Metro Manila, Philippines

TransUnion - Consultant - Marketing Communication

TransUnion

Makati City, Metro Manila, Philippines (Hybrid)
1 Week ago
Dialpad AI - Solution Architect

Dialpad AI

Pasig, Metro Manila, Philippines (On-Site)
3 Months ago
Grab - Art Director

Grab

Pasig, Metro Manila, Philippines (On-Site)
1 Month ago
Nice - Project Manager, PMO

Nice

Manila, Metro Manila, Philippines (Hybrid)
1 Month ago
Remote - Benefits Associate, Operations - Southeast Asia

Remote

Philippines (Remote)
1 Week ago
Thumbtack - Lifecycle Marketing Manager

Thumbtack

Manila, Metro Manila, Philippines (Remote)
2 Months ago
NinjaVan - Business Administration (Entrepreneurship)

NinjaVan

Mandaluyong, Metro Manila, Philippines (Hybrid)
9 Months ago
tic toe games - 2D Artist

tic toe games

Philippines (Remote)
3 Months ago
ISS Stoxx - ESG Research Analyst (Global Norms & Corporate Controversies)

ISS Stoxx

Makati City, Metro Manila, Philippines (Hybrid)
3 Months ago
ISS Stoxx - ESG Research Analyst

ISS Stoxx

Manila, Metro Manila, Philippines (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Nine - Engineering Manager

Nine

North Sydney, New South Wales, Australia (On-Site)
1 Month ago
Leapwork - Enterprise Sales Engineer

Leapwork

Boston, Massachusetts, United States (Hybrid)
2 Months ago
Rivian - Staff Electronic Design Engineer

Rivian

Irvine, California, United States (On-Site)
6 Months ago
Nium - Senior Technical Support Engineer

Nium

Chennai, Tamil Nadu, India (Hybrid)
3 Weeks ago
Nagarro - Senior Staff Engineer / Reltio MDM Developer

Nagarro

Atlanta, Georgia, United States (Hybrid)
2 Weeks ago
SIFT - Senior Software Engineer, Identity Protection

SIFT

San Francisco, California, United States (Remote)
2 Weeks ago
Saronic Technologies - Senior Forward Deployed Engineer

Saronic Technologies

Austin, Texas, United States (On-Site)
1 Week ago
Cadence - Lead Application Engineer

Cadence

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Global Business Travel - Software Development Engineer III

Global Business Travel

Gurugram, Haryana, India (On-Site)
1 Year ago
Apple - STA Engineer

Apple

Cupertino, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Pune, Maharashtra, India (Hybrid)

Alkmaar, North Holland, Netherlands (Hybrid)

Atlanta, Georgia, United States (Hybrid)

Columbus, Ohio, United States (Hybrid)

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (Hybrid)

Manila, Metro Manila, Philippines (Hybrid)

Pune, Maharashtra, India (Hybrid)

Ra'anana, Center District, Israel (Hybrid)

View All Jobs

Get notified when new jobs are added by Nice

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug