City Launch & Operations Manager
Job Summary
Job Description
Zoox is seeking a Robotaxi Operations Manager to oversee the day-to-day operations of their autonomous vehicle fleet in new markets. This role involves managing a team, optimizing fleet performance, ensuring exceptional service delivery, and maintaining high safety standards. Key responsibilities include developing operational strategies, overseeing daily fleet activities such as deployment and maintenance, driving operational excellence through data, collaborating with cross-functional teams for technology integration, building stakeholder relationships, and monitoring key performance indicators for reliability, safety, and customer satisfaction.
Must have:
- Bachelor's Degree
- 10+ years managing the business side of large-scale operations
- 5+ years managing large teams
- Experience with safety standards and improvement
- Experience in change management
- Experience managing large data amounts
Good to have:
- Master's degree in a relevant field
- 5+ years in NPI environments
- Experience with PMO or engineering
- Experience with go-to-market initiatives
- Experience in autonomous vehicles or transportation
- PMP certification
Perks:
- Paid time off
- Zoox Stock Appreciation Rights
- Amazon RSUs
- Health insurance
- Long-term care insurance
- Disability insurance
- Life insurance
3 skills required
Job Details
Zoox is developing the first ground-up, fully autonomous robotaxi fleet and the supporting ecosystem required to bring this revolutionary technology to market. At the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. As a Robotaxi Operations Manager, you will be pivotal in bringing our autonomous vehicle service to life in our new markets. This position focuses on managing the day-to-day operations of our robotaxi fleet, ensuring exceptional service delivery while maintaining the highest safety standards.
In this role, you will:
- Lead and manage a team of operations personnel responsible for robotaxi service delivery.
- Develop and implement operational strategies to optimize fleet performance and customer experience.
- Oversee daily fleet operations, including vehicle deployment, maintenance scheduling, and service coverage.
- Drive operational excellence through data-driven decision-making and continuous process improvement.
- Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.
- Build and maintain strong relationships with local stakeholders and regulatory bodies.
- Establish and monitor KPIs for service reliability, safety, and customer satisfaction.
Qualifications
- Bachelors Degree
- 10+ years leading the business side of relevant large-scale operations
- 5+ years of managing large teams of FTEs and contingent labor
- Management of continuous safety standards and improvement initiatives
- Experience in change management processes & managing large amounts of data
Bonus Qualifications
- Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
- 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
- Working with cross-functional teams on go-to-market initiatives
- Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
- PMP certification, or equivalent.
$155,000 - $214,000 a year
Base Salary Range
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
Accommodations
If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
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About The Company
Zoox is transforming mobility-as-a-service by developing a fully autonomous, purpose-built fleet designed for AI to drive and humans to enjoy.
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