Civil Registry Associate

2 Months ago • Upto 2 Years

Job Summary

Job Description

The Civil Registry Associate provides data process support, assisting clients via phone, email, or chat. They handle inquiries, resolve complaints, and provide product information. Responsibilities include processing orders, handling transactions, entering data into systems, and managing payments. The role also involves maintaining accurate records, delivering excellent service, and adhering to regulatory requirements and company standards. Complex issues are escalated, and direct client interaction may occur.
Must have:
  • Provide data process support
  • Handle client inquiries and resolve complaints
  • Process orders and handle transactions
  • Maintain accurate records of client interactions

Job Details

What success looks like in this role:

• Provides Data Process support within an assigned service or product area.
• Performs various Data Process duties, such as:
 o Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information,
 o Handling and processing product, service or other orders / requests,
 o Handling transactions associated with product / service changes,
 o Entering and updating transactional information into databases, spreadsheets or other systems, and
 o Handling and processing payments.
• Maintains accurate records of client interactions, service requests, transactions and changes.
• Maintains and delivers excellent service and relationships with client, franchises and other supported stakeholders.
• Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies.
• Escalates complex and difficult to resolve issues per established protocol.
• May have direct client interface.

You will be successful in this role if you have:

High School Diploma or GED required
Generally, less than 2 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.

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About The Company

Unisys is a global technology solutions companythat powers breakthroughs for the world’s leading organizations.We change how people experience technology and help organizations act upon new opportunities throughdigital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.

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