Client Engineer

2 Days ago • 5 Years +

About the job

Summary_{By Outscal}

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Nielsen is seeking an organized, detail oriented, team player to join the ITAM Client Engineering team in the role of Client Engineer. Nielsen’s Audience Measurement Engineering platforms support the measurement of television viewing in more than 30 countries around the world. The Client Engineer role works across Nielsen’s Technology platforms and external clients to showcase Nielsen technology solutions as well as integrate them into our clients’ measurement solutions.

This is a role which will directly interface with strategic internal and external clients in support of our International audience measurement products. The International Client Engineering Associate (f/m) will join the the Client Engineering Team responsible for promoting Nielsen TAM Products to clients, educating and supporting clients and auditors during technology transitions, analyzing the competitive landscape, managing the troubleshooting of issues experienced by clients and helps driving Nielsen technology forward by exploring new opportunities in conjunction with the other teams.

Responsibilities:

Work with Product, Operations, Commercial and Technology teams to address client technology questions, issues and requirements.
Regularly enlisted to resolve technical issues for existing and future clients
Provide consultation on complex projects as a Subject Matter Expert and functions as a recognized technical expert in the suite of Nielsen products
Acts as technology evangelist
Contribute to the innovation and intellectual property creation within Engineering
Researches, assesses and facilitates the adoption of new technologies into the Nielsen product set
Investigates and analyzes verbal and written requests for product enhancements from clients and partners, and works across technology teams to propose conceptual solutions
Recommends alterations and enhancements to improve quality of products and / or procedures
Participates in technical design reviews
Devises test strategies to identify product gaps, or confirm the absence of gaps
Contributes to the planning for acceptance testing and implementation of new solutions, performing support activities to ensure that customers have the information and assistance they need for a successful implementation
Reviews technical supporting documentation, primarily for use by clients and partners
Provide Training, coaching, technical and business knowledge sharing to other members of the team
Design, plan and execute technology Tests and pilots
Execute Client Demonstrations of Nielsen technologies
Represent the Nielsen Technology team in internal and external audit processes (preparation, negotiation, execution, troubleshooting, presentation)

Skills:

Bachelor’s Degree in Computer or Electrical/Electronic Engineering or equivalent
Fluent in English

5+ years equivalent work experience in one or more of the following areas:

Television Audience Measurement crediting rules and best practices
Audio signature and watermarking technologies
People metering solutions
Managing Television Audience Measurement clients, specifically JIC’s (Joint Industry Committees
Testing and certification of Television Audience Measurement products with clients or independent auditors

Strong analytical skills and sense of technical creativity
Detail oriented with a commitment to innovation
Resourceful, self-starter, and a team-player
Adaptability — a fast learner with a willingness to learn new technologies and tools to which you may have had little previous exposure.
Ability to communicate in English (conduct written and spoken daily conversations with English speakers from 30+ countries around the world)
A strong communicator with the ability to present highly technical information to a non-technical audience
Experience working as an engineer within the media industry (preferred)
Strong analytical and communication skills
Strong presentation skills
Knowledge of Field operations
Ability to handle multiple priorities and simultaneous work projects
Availability for traveling abroad

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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