Client Experience Specialist, Search Ads 360 (English, Turkish)
10 Months ago • 2-3 Years
Business Development
Product Management
Job Description
As a Client Experience Specialist, Search Ads 360, you will play a critical role in driving customer success and ensuring our clients achieve their business objectives. You will work closely with clients to understand their needs, develop tailored solutions, and deliver exceptional service. Your expertise in Google's product suite, particularly Search Ads 360, will be essential in providing strategic guidance and optimizing campaigns for maximum ROI. Key responsibilities include:
* Developing and applying knowledge of the market, industry, products, and tools to provide the best solutions for client challenges.
* Diving into client business objectives and leading conversations on a holistic media strategy to drive performance and the right investment.
* Managing a book of business, working across the business cycle with in-country teams (e.g., plan, pitch, implement, and optimize).
* Drive conversations on Search Ads 360 and measurement and attribution (along with the Measurement and Attribution specialists).
Good To Have:
- Experience in campaign management for Google Ads (e.g., Search and YouTube) or Display and Video 360
- Ability to take ownership of accounts, deliverables, and Key Performance Indicators (KPIs)
- Ability to process large data sets and identify patterns of significance
- Excellent project management skills
Must Have:
- Bachelor's degree or equivalent practical experience
- 2 years of experience working with digital media or digital marketing/advertising solutions
- 1 year of experience working in customer relationship development
- Ability to communicate in English and Turkish fluently
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
- 1 year of experience working in customer relationship development, account management, media consulting, or a similar role.
- Ability to communicate in English and Turkish fluently to support client relationship management in this region.
Preferred qualifications:
- Experience in campaign management for Google Ads (e.g., Search and YouTube) or Display and Video 360.
- Ability to take ownership of accounts, deliverables, and Key Performance Indicators (KPIs).
- Ability to process large data sets and identify patterns of significance.
- Excellent project management skills, with the ability to oversee multiple simultaneous solutions supported by internal teams.
About the job
In this role, you will develop solutions, tools, and services to improve our products and enhance the experience of customers. You will ensure our customers get the best Return on Investment (ROI) from their investments within Google and remain committed to being a trusted partner for our customers.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our .
Responsibilities
- Complete extensive training to become an expert in Google’s product suite, mainly Search Ads 360.
- Develop and apply knowledge of the market, industry, products, and tools in preparation to offer the best solution for our clients' business challenges.
- Dive into the client’s business objectives and work with them to lead the conversation on a holistic media strategy to drive performance and the right investment.
- Drive conversations on Search Ads 360 and measurement and attribution (along with the Measurement and Attribution specialists).
- Manage a book of business, working across the business cycle with in-country teams (e.g., plan, pitch, implement, and optimize).
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