Client Partner V - Midwest

1 Month ago • All levels • Account Management • $117,900 PA - $241,780 PA

Job Summary

Job Description

The Client Partner V - Midwest is responsible for managing and growing a portfolio of significant revenue-generating accounts. This role requires collaboration with internal teams (GTM and Delivery) to develop and execute account strategies, focusing on cloud transformation projects. Key responsibilities include building strong client relationships, exceeding customer expectations, and ensuring the delivery of exceptional outcomes. The Client Partner will act as a brand ambassador, driving new business and expanding existing relationships. Adherence to company security policies and procedures is mandatory. The role demands expertise in customer needs and a proven track record of success in a fast-paced environment.
Must have:
  • Manage client relationships
  • Develop account strategies
  • Collaborate with internal teams
  • Deliver exceptional outcomes
  • Exceed customer expectations
  • Ensure client success
  • Adhere to company policies
Perks:
  • Paid volunteer time off
  • Training and development (Rackspace University)
  • Health and wellness programs

Job Details

The Client Partner is responsible for all client interactions for a portfolio of accounts. The role collaborates with their GTM and Delivery teams to devise account strategies and manage client relationships in line with these strategies. Typically, the role oversees a single account or a segment of a large account, which generates significant revenue. The Client Partner helps to build the RXT brand as the preferred consulting partner for cloud transformation projects, spanning business and technology. This role will be dedicated to delivering exceptional outcomes for RXT clients, thereby expanding existing accounts and facilitating access to new ones. The role will also deliver solutions that further develop RXT’s transformation story and build on RXT’s strong foundation. The role is responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Career Level Summary

    • Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function
    • Solves unique problems that have a broad impact on the business
    • Contributes to the development of organizational sub-function strategy
    • Progression to this level is typically restricted on the basis of business requirements

Critical Competencies

    • Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
    • Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
    • Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
    • Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
    • Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Are you a Racker?
Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.
 
They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.
 
Rackers are inherently wired to solve problems and share ideas in small, nimble teams.
 
As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers.
Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family!
 
Why work at Rackspace Technology?
Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions.
 
Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women.
 
Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow.
 
Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others.
 
Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle. So while our Rackers are busy taking care of our customers, we take care of our Rackers.
 
 
#LI-Remote #LI-CM1
 
        The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. 
        The anticipated starting pay range for Colorado is: 117,900 – 207,350
        The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: 125,000 – 219,890
        The anticipated starting pay range for California, New York City and Washington is: 137,500 – 241,780
        Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.

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