Client Service Director

5 Months ago • 8 Years + • Operations

Job Summary

Job Description

Job Details

Job Description:

We are Merkle Sweden - part of Merkle Northern Europe. Merkle is a leader in data-driven customer experience management (CXM), and we help the world's best brands deliver unique, personalized customer experiences across channels and devices. We provide expertise in digital analytics, customer experience strategy and consulting, user experience design, CRM, data management, commerce, content management systems (CMS), adtech and martech. We are part of Merkle worldwide and dentsu – a global agency network covering 145 markets.

Our Swedish Business team is now looking for a senior Client Service Director to join our journey and to help us grow.

We are a global agency, so your role will have a broad, diverse set of responsibilities within a dynamic and fast-paced environment.

As a Client Service Director, you have a responsibility to grow existing clients as well as bring in new ones. You will be focusing on client needs and growth, KPIs, and identifying new business opportunities by presenting relevant Merkle offerings. You will also be responsible of the commercial client aspects, including contracts, pricing, profitability, internal revenues, and forecasting. You'll be responsible for ensuring successful project delivery and alignment of all involved parties.

Qualifications

  • You have a few years of experience in similar positions.
  • You have a solid experience and understanding of CXM offerings.
  • You have experience in managing large digital and technically complex projects in agile development.
  • You have an interest in and good insight into technology, business and people.
  • You are client-focused and have the ability to interpret and understand client needs.
  • You have experience of leading end-to-end presales /RFP responses/ pitch processes.
  • You thrive on leading client teams, maximizing team potential, delegating strategically, and taking charge when needed.

About Dentsu Sweden:

Dentsu Sweden is part of a global communications network with 72,000 employees in more than 145 countries. We offer our employees the opportunity to work with several market-leading brands and exciting clients. All our Swedish companies are environmentally certified according to Svensk Miljöbas, and we actively work with our social and environmental responsibilities as employers and fellow human beings. Diversity, Equity & Inclusion are deeply rooted in our shared values - the 8 Ways to Never Before - and our Leadership Framework is applicable to all our employees. We are proud of what makes us unique as a company and individuals, and we encourage applicants from all different types of backgrounds to apply to us.

We offer, among other things:

  • Collective agreement
  • 5000 SEK in wellness allowance
  • 30 days of vacation
  • Flexibility and the best possible mix of two good things, working at our offices and working from home
  • Many career and development opportunities

Application and contact

Is your heart racing a little now? If you can see yourself in all this – both the job and being part of Merkle – we would love to hear from you.

The position is full-time with permanent employment and is located at our Stockholm or Gothenburg office. There is no application deadline, finding the right candidate is more important to us than a fast process. The job ad will be removed after filling the position.
 

For questions, contact:

Maria K. Cederbrand, Senior Talent Acquisition Partner

maria.cederbrand@dentsu.com.

Location:

Göteborg

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Similar Jobs

PwC - CD&E - Cybersecurity -ServiceNow developer - Associate 2 - Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Animoca Brands - Game Developer

Animoca Brands

South Korea (Remote)
4 Months ago
ION - Web Tech Lead, UAE

ION

Abu Dhabi, Abu Dhabi, United Arab Emirates (Hybrid)
4 Months ago
ION - Smalltalk Developer - 708

ION

India (On-Site)
4 Months ago
IGG - Senior 2D Concept Artist

IGG

Singapore (On-Site)
4 Months ago
Nielsen - Incident Manager - Incident Management

Nielsen

Mumbai, Maharashtra, India (Hybrid)
4 Months ago
PhonePe - Zonal Collections Manager  - Field

PhonePe

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Maersk Careers - GRC Programme Manager

Maersk Careers

Pune, Maharashtra, India (On-Site)
339 Years ago
CAE - Maintenance Training Instructor

CAE

Burgess Hill, England, United Kingdom (On-Site)
5 Months ago
ByteDance - E-commerce - Partner Operations Program Manager(Moderation)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Senior Product Manager

The Walt Disney Company

Burbank, California, United States (On-Site)
3 Months ago
N-iX - Junior strong/Middle .Net Full Stack Engineer (#2398)

N-iX

Ukraine (Remote)
3 Months ago
Maersk Careers - Associate Data Engineer

Maersk Careers

Bengaluru, Karnataka, India (On-Site)
4 Months ago
GHX - Senior Manager - Product Manager

GHX

Hyderabad, Telangana, India (On-Site)
3 Months ago
Lifechurch - Senior Data Engineer

Lifechurch

Edmond, Oklahoma, United States (On-Site)
4 Months ago
Silicon Labs - Test Systems Engineer II

Silicon Labs

Austin, Texas, United States (On-Site)
4 Months ago
Topsoe - Senior Software Engineer II

Topsoe

New Delhi, Delhi, India (On-Site)
4 Months ago
Aristocrat Gaming - Sr Technical Lead (Java)

Aristocrat Gaming

Noida, Uttar Pradesh, India (Hybrid)
3 Months ago
NAH.io - (Senior) Web Developer

NAH.io

Hong Kong (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Gothenburg, Västra Götaland County, Sweden

Evolution - Manual QA Engineer (temporary position)

Evolution

Stockholm, Stockholm County, Sweden (On-Site)
3 Months ago
Resolution Games - Senior iOS/visionOS Game Programmer

Resolution Games

Stockholm, Stockholm County, Sweden (Hybrid)
3 Months ago
Ringtail Interactive - Senior Marketing Artist - Team 3

Ringtail Interactive

Solna, Stockholm County, Sweden (On-Site)
5 Months ago
Ubisoft - Technical Animation Director [Unannounced Project]

Ubisoft

Malmö, Skåne County, Sweden (Hybrid)
4 Months ago
Evolution - Game Mathematician Evolution Live

Evolution

Stockholm, Stockholm County, Sweden (On-Site)
3 Months ago
Mojang Studios - Senior C++ Gameplay Engineer (Bedrock)

Mojang Studios

Stockholm, Stockholm County, Sweden (On-Site)
5 Months ago
Embark Studios - Data Scientist - Commercial

Embark Studios

Stockholm, Stockholm County, Sweden (On-Site)
5 Months ago
King - Senior Product Analyst (Ads Monetisation) | Candy Ads

King

Stockholm, Stockholm County, Sweden (On-Site)
4 Months ago
undefined - Animator

Stockholm, Stockholm County, Sweden (On-Site)
7 Months ago
paypal - Customer Support Advisor - German

paypal

Stockholm, Stockholm County, Sweden (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

PwC - Mulesoft Developer (Senior Associate)

PwC

Makati, Metro Manila, Philippines (On-Site)
4 Months ago
the mill adventure - CRM Specialist

the mill adventure

St. Julian's, Malta (Remote)
3 Months ago
Suyog Electricals Ltd. (SEPL_Cables) - Tender Engineer

Suyog Electricals Ltd. (SEPL_Cables)

Vadodara, Gujarat, India (On-Site)
6 Months ago
Nielsen - Incident Manager - Incident Management

Nielsen

Mumbai, Maharashtra, India (Hybrid)
4 Months ago
ByteDance - (LOA) Leave of Absence Partner - HR Operations - AMS

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Starkflow - Customer Support Associate

Starkflow

Gurugram, Haryana, India (On-Site)
3 Months ago
canva - Operations Business Partner - Product Ops (User Help Experience)

canva

Sydney, New South Wales, Australia (Remote)
4 Months ago
Highspot - Executive Assistant

Highspot

Vancouver, British Columbia, Canada (Hybrid)
4 Months ago
Scopely - Benefits Partner

Scopely

Mexico City, Mexico City, Mexico (Hybrid)
3 Months ago
Trellix - Customer Success Technical Program Manager

Trellix

United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next.


 

Maryland, United States (Remote)

Kansas, United States (Remote)

Maryland, United States (Remote)

Prague, Prague, Czechia (Hybrid)

Frankfurt, Hessen, Germany (On-Site)

Munich, Bavaria, Germany (On-Site)

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)

Makati, Metro Manila, Philippines (Hybrid)

Milan, Lombardy, Italy (On-Site)

Athens, Greece (On-Site)

View All Jobs

Get notified when new jobs are added by Dentsu

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug