Client Service Representative

8 Months ago • All levels

Job Summary

Job Description

As a Client Service Representative at Interactive Brokers, you will be responsible for providing exceptional support to clients, resolving inquiries and issues, and ensuring their satisfaction. You will be the primary point of contact for a wide range of clients, including retail investors, financial advisors, and institutional clients. Must-haves include fluency in Japanese and English, excellent analytical skills, and a passion for delivering outstanding client experiences.
Must have:
  • Japanese fluency
  • English fluency
  • Analytical skills
  • Client service
Good to have:
  • Financial markets
  • Problem solving
  • Troubleshooting
  • Communication skills
Perks:
  • Competitive salary
  • Annual bonus

Job Details

As a liaison to Interactive Brokers’ retail and professional clients, the IBKR Client Service Representative is accountable for providing client service to IBKR’s clients, including retail clients, financial advisors, hedge fund operators and other broker-dealers. We aim to build and maintain long-term client relationships, provide access to desired markets, and increase client retention as we expand our product and service offerings.

 

Responsibilities

Daily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.

The core competencies we seek include: 

  • The ability to identify, analyze, and escalate complex issues.
  • Excellent troubleshooting and problem-resolution skills;
  • Assuming responsibility for identifying client needs while providing a high-value experience.


Requirements

  • University degree (Bachelors);
  • Native in Japanese and business level English oral and written;
  • Excellent analytical skills;
  • A good understanding of financial markets (preferable but not a must)
  • We encourage excellent graduates to apply for this position


Company Benefits & Perks

  • Competitive Salary, annual performance-based bonus and stock grant
  • Social Security / Insurance Benefits
  • Competitive package of Annual Leave
  • Daily lunch is ordered in-house with a fully stocked kitchen
  • Modern offices with great access to metro
  • Great work-life balance
  • Unique opportunity to gain exposure to global financial products, markets and clientele
  • Opportunities for career progression and job scope expansion in a global company with a growing local presence
  • Hybrid work arrangement role permitting

 

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About The Company

Interactive Brokers Group, Inc. (NASDAQ: "IBKR") is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisers, and introducing brokers. For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation. We are committed to delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost.

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