Client Service Representative

As a liaison to Interactive Brokers’ retail and professional clients, the IBKR Client Service Representative is accountable for providing client service to IBKR’s clients, including retail clients, financial advisors, hedge fund operators and other broker-dealers. We aim to build and maintain long-term client relationships, provide access to desired markets, and increase client retention as we expand our product and service offerings.

Responsibilities

Daily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.

The core competencies we seek include: 

• The ability to identify, analyze, and escalate complex issues.
• Excellent troubleshooting and problem-resolution skills;
• Assuming responsibility for identifying client needs while providing a high-value experience.

Requirements

• University degree (Bachelors);
• Native in Japanese and business level English oral and written;
• Excellent analytical skills;
• A good understanding of financial markets (preferable but not a must)
• We encourage excellent graduates to apply for this position

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Social Security / Insurance Benefits
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Modern offices with great access to metro
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting