Client Services Project Manager

9 Hours ago • 6 Years + • Project Management

Job Summary

Job Description

The Client Services Project Manager is responsible for the implementation of NICE products post-sale, involving significant customer interaction requiring detailed communication and professionalism. Key duties include directing and managing project development from beginning to end, setting and managing project expectations, defining project scope and goals in collaboration with stakeholders and customers, developing project plans, estimating resources, managing dependencies and timelines, tracking deliverables, providing progress reports, managing scope changes and risks, building business relationships, collecting customer sign-offs, conducting post-mortems, and developing best practices for project execution.
Must have:
  • Bachelor's Degree in Business Management or equivalent experience
  • 6+ years of project management experience
  • Experience in call recording or telephony industry
  • Strong project management skills
  • Good understanding of project management principles
  • Excellent verbal and written communication
  • Ability to motivate project teams
  • Critical thinking and problem-solving skills
  • Understanding of technology and software development cycle
  • Resource management skills
  • Risk management skills
  • Ability to make sound decisions
  • Financial and budget competencies
  • Organized with forward planning ability
Good to have:
  • PMI Certification

Job Details

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?
The Client Services Project Manager's primary responsibilities are centered on the implementation of NICE products once a sale has been made through either direct or indirect channels. There is a high amount of customer interaction, requiring detailed communication and professionalism

As a Client Services Project Manager, a Typical Day Might Include the Following:

  1. Direct and manage project development and delivery from beginning to end. Set and continually manage project expectations with team members and stakeholders.
  2. Define project scope, goals, and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners.
  3. Develop project plans, diagrams, and communications documents.
  4. Estimate the resources and participants needed to achieve project goals. Negotiate with other department managers and implementation managers for the allocation of required staff.
  5. Identify and manage project dependencies and critical path.
  6. Plan and schedule project timelines and milestones using appropriate tools. Track deliverables.
  7. Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  8. Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  9. Build, develop, and grow any business relationships vital to the success of the project.
  10. Collect sign-off confirming the customer's agreement on project completion and "acceptance".
  11. Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
  12. Develop best practices and reusable tools for project execution and management.
  13. Follow the company Code of Ethics and inContact policies and procedures at all times.
  14. Communicate in an effective and professional way with customers in and outside of inContact.  

To Land This Gig You'll Need:

  • ​Bachelor's Degree in Business Management or related field or equivalent work experience required.
  • 6+ years of experience in project management or technically relevant occupation
  • Experience in call recording or telephony industry
  • Strong project management skills in planning and coordination for timely delivery
  • Good understanding of principles, theories, practices, and techniques for managing project workload and analysis needed for key deliverables
  • Excellent verbal and written communication
  • Ability to motivate and encourage a project team
  • Critical thinking and problem-solving skills
  • Understanding of technology and software development cycle
  • Resource management skills
  • Risk management skills
  • Ability to make independent and sound decisions
  • Financial and budget competencies
  • Organized and comfortable planning several months in advance
  • PMI Certification preferred

Requisition ID: 7461
Reporting To: Manager, Professional Services
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

Similar Jobs

Visa - Full Stack Developer

Visa

Auckland, Auckland, New Zealand (Hybrid)
3 Weeks ago
PwC - IT Internal Communications (US Client - Olivos/Barracas)

PwC

Olivos, Buenos Aires Province, Argentina (On-Site)
8 Months ago
Assystems - Cyber Security Officer

Assystems

Al Khobar, Eastern Province, Saudi Arabia (On-Site)
3 Months ago
Synechron - Junior Tech Support Engineer

Synechron

Singapore (On-Site)
1 Month ago
Dream Games - Software Engineer (New Grad)

Dream Games

İstanbul, Türkiye (On-Site)
1 Year ago
London stock Exchange - IT Project Manager

London stock Exchange

Paris, Île-de-France, France (On-Site)
4 Weeks ago
Nice - Project Manager, PMO

Nice

Manila, Metro Manila, Philippines (Hybrid)
2 Weeks ago
luxsoft - Project Manager - Core Banking

luxsoft

Australia (Remote)
4 Weeks ago
Patel Greene - PD&E Project Manager

Patel Greene

Orlando, Florida, United States (On-Site)
8 Months ago
HCL Tech - Project Lead with Scrum Master

HCL Tech

Paris, Île-de-France, France (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Maliyo Games - Marketing Lead

Maliyo Games

Nigeria (On-Site)
7 Months ago
JDA - Customer Success Advisor

JDA

Dallas, Texas, United States (Remote)
1 Month ago
Actian - Senior Program Manager

Actian

United States (Remote)
1 Month ago
AccelData - DevOps Engineer

AccelData

Bengaluru, Karnataka, India (On-Site)
1 Year ago
Zynga - Senior Data Scientist (Full Stack)

Zynga

Austin, Texas, United States (On-Site)
2 Months ago
Riot Games - Principal Software Engineer - VALORANT Experience Team

Riot Games

Los Angeles, California, United States (On-Site)
7 Months ago
Apple - Engineering Program Manager, AIML Annotation & Visualization

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Veeam Software - Systems Engineer Senior

Veeam Software

Nantes, Pays De La Loire, France (Remote)
1 Month ago
Circles - Senior Product Analyst

Circles

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Canva - Senior Backend Engineer - Support Automation and AI Enablement

Canva

Melbourne, Victoria, Australia (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Manila, Metro Manila, Philippines

PwC - Capital Projects and Infrastructure Senior Associate

PwC

Makati City, Metro Manila, Philippines (On-Site)
8 Months ago
Nasdaq - Corporate Solutions RFP Manager

Nasdaq

Taguig, Metro Manila, Philippines (Hybrid)
1 Month ago
PwC - Talent Acquisition Associate

PwC

Makati City, Metro Manila, Philippines (Hybrid)
7 Months ago
Dialpad AI - Sales Specialist, VSB

Dialpad AI

Pasig, Metro Manila, Philippines (Remote)
2 Months ago
Nagarro - Staff Engineer, PHP Drupal

Nagarro

Philippines (Remote)
8 Months ago
EFinancialCareers - Freelance 3D Artist for Anime-Inspired Avatars

EFinancialCareers

Metro Manila, Philippines (On-Site)
11 Months ago
PwC - L&D Senior Associate

PwC

Makati City, Metro Manila, Philippines (On-Site)
9 Months ago
WebFX - Technical Digital Marketer (MARTECH Implementation)

WebFX

Philippines (Remote)
7 Months ago
NinjaVan - Area Manager (Mimaropa)

NinjaVan

MIMAROPA, Philippines (On-Site)
8 Months ago
Nagarro - Associate Staff Engineer, QA Automation

Nagarro

Cebu City, Central Visayas, Philippines (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Project Management Jobs

Aristocrat - Technical Project Manager

Aristocrat

London, England, United Kingdom (Hybrid)
3 Months ago
Rackspace Technology - Professional Services Technical Cloud Project Manager

Rackspace Technology

India (Remote)
2 Weeks ago
Activision - Game Project Manager

Activision

Shanghai, China (On-Site)
1 Month ago
Nice - Project Manager

Nice

Atlanta, Georgia, United States (Hybrid)
2 Weeks ago
Unity - Project Manager

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
4 Days ago
Assystems - Automation Project Manager

Assystems

Cattenom, Grand Est, France (On-Site)
2 Weeks ago
Critical mass - Project Manager

Critical mass

San Jose, California, United States (On-Site)
1 Month ago
AFRY - Project Manager/Construction Manager

AFRY

Ålesund, Møre Og Romsdal, Norway (On-Site)
1 Month ago
Cygames - Project Manager / Game / Tokyo

Cygames

Shibuya, Tokyo, Japan (On-Site)
2 Months ago
USE Insider - Technical Project Manager

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Atlanta, Georgia, United States (Hybrid)

Johannesburg, Gauteng, South Africa (Hybrid)

London, England, United Kingdom (Hybrid)

Manila, Metro Manila, Philippines (Hybrid)

Hoboken, New Jersey, United States (Hybrid)

Manila, Metro Manila, Philippines (Hybrid)

Sandy, Utah, United States (On-Site)

Manila, Metro Manila, Philippines (Hybrid)

Sandy, Utah, United States (On-Site)

Sandy, Utah, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Nice

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug