Client Success Manager - German Speaking
Job Summary
Job Description
The Client Success Manager will manage a portfolio of accounts in EMEA, providing business solutions and platform optimization. The role involves advising clients on strategies to maximize the value of Bazaarvoice products, incorporating user-generated content, and ensuring clients achieve their goals. The candidate will also discover and influence client's internal metrics for success and manage the client lifecycle using tools like Salesforce. The role requires confident German and English communication skills and the ability to manage a high volume of accounts. The working hours are from 2:30pm to 11:30pm IST.
Must have:
- Confident German and English communication skills.
- 2-5 years of account management experience.
Perks:
- Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more).
- Hybrid work model.
- Great Place to Work Certified.
2 skills required
Job Details
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
About the Team
Our Client Success Managers (CSMs) own the long-term relationship between Bazaarvoice and our clients. CSM are strategic consultants. They provide business solutions and platform optimization to their clients. CSMs also partner with Account Directors who own renewal and commercial conversations.
How you’ll make an impact:
- You will be responsible for the care of a diverse, named portfolio of accounts in EMEA. You will leverage a variety of methods to drive adoption, increase satisfaction, mitigate risk and identify opportunities for expansion.
- Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.
- Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results to maximize ROI.
- Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, etc).
The must have skills that matter:
- Confident and solid written and verbal communication in German along with English.
- 2-5 years of experience in account management or client success roles with US and EU clients, ideally within software, online and/ or other marketing/ e-commerce technologies.
- Ability to manage high volume of accounts and directly own client relationships concurrently.
- Working hours: 2:30pm-11:30pm IST
Why You’ll Love Working with Us?
- Work with cutting-edge technology in a collaborative, global team
- Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more).
- We’re Great Place to Work Certified (3 years in a row!).
- Hybrid work model (3 days in office – Prestige Tech Pacific, Bellandur).
Other details: We are a hybrid work environment (mandatory 3-days work from office). We are located in Prestige Tech Pacific Bellandur.
If this sounds like you, let’s talk!
#LI-Hybrid#LI-CK1
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
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