Client Support Technician

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services. We strive to hire only ethical, talented, passionate and committed “A Players” who already align with the company’s core values: Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all else.

Position Overview:

Provide support to our government customers on Peterson Space Force Base.

Primary Duties

• Resolve desktop, laptop, peripherals, cell phone, and -related issues for our customers. Work requires supporting both classified and unclassified networks.
• Track computer inventory as components are transitioned in and out of the maintenance area.
• Document Lesson Learned and operational continuity.
• Image computers with the latest Standard Desktop Configuration (SDC).
• Capture and present metrics of work ongoing and completed.
• To assist customers with learning new capabilities, one-on-one support with clients and/or group support sessions may be required.  
• Account management will be conducted for CSL duties.
• The position is subject to cross-utilization with related contract positions. This ensures continuity in several support areas.
• Responsible for staying current on the latest hardware and software our customers use.
• Configuring and Optimizing Windows Operating systems to ensure access to internal and external resources are available.  
• Assists with network account setup for NIPRNet and SIPRNet, DD forms 2875, and information on provisioning/de-provisioning accounts, including assistance with Rules of Behavior Agreements.
• Gather initial Classified Messaging Incidents (CMI) info.

Required Competencies: 

• Strong knowledge of computer system repair and maintenance.
• Can rapidly identify and troubleshoot problems with SharePoint, TMT, and other collaboration tools.
• Excellent communication skills with the ability to effectively communicate technical issues and status with all levels of military and civilian personnel within USSF.
• Ability to cross-matrix and support personnel in our tiered services structure.
• Desired experience with iPhone configurations and troubleshooting computer peripherals.

Education/Certifications:

• Bachelor’s degree in computer science, computer systems analysis, or a related field with 4+ years of experience.
  • Additional relevant experience may be substituted for the bachelor’s degree requirement (e.g., an associate degree and 6+ years’ experience or a high school diploma and 7+ years’ experience).
• DoD 8570 IAT Level II Certification with CompTIA Security+ CE (required)
• A+ Certificate (desired).

Clearance Requirements: 

• Active Secret Clearance is required to be considered for the position.
• Must be a US Citizen.

Starting salary range: 

• Up to $68,000 annually, depending on experience

Citizant offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Generous PTO
• Company-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. 

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.