AWS L1 Support Engineer
Job Summary
Job Description
As an L1 AWS Support Engineer, you will provide first-level technical support for AWS-based solutions. Responsibilities include troubleshooting and resolving issues related to EC2 instances, S3 buckets, and other AWS services; monitoring AWS environments for performance and availability; responding to alerts and taking corrective actions; contributing to and maintaining knowledge base articles; documenting troubleshooting steps and solutions; communicating effectively with customers; adhering to security best practices; and identifying and reporting potential security threats. You will also deploy and configure AWS resources, perform backups and restores, and identify opportunities for cost optimization.
Must have:
- Strong understanding of AWS core services (EC2, S3, VPC, IAM)
- Basic troubleshooting techniques
- Familiarity with command-line interfaces and scripting
- Excellent communication skills
- Problem-solving and analytical skills
Good to have:
- AWS Certified Cloud Practitioner
6 skills required
Job Details
Job Title: L1 AWS Support Engineer
Job Description:
As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.
Key Responsibilities:
Incident Management:
Receive and log incident tickets.
Troubleshoot and resolve basic AWS-related issues.
Escalate complex issues to higher-level support teams.
Monitoring and Alerting:
Monitor AWS environments for performance and availability issues.
Respond to alerts and take corrective actions.
Knowledge Base Management:
Contribute to and maintain knowledge base articles.
Document troubleshooting steps and solutions.
Customer Interaction:
Communicate effectively with customers to understand their issues.
Provide clear and concise explanations of technical issues.
Security:
Adhere to security best practices and policies.
Identify and report potential security threats.
Required Skills and Qualifications:
Technical Skills:
Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)
Knowledge of basic troubleshooting techniques.
Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell).
Deployment and Configuration: Deploy and configure AWS resources as per predefined templates.
Backup and Recovery: Perform regular backups and restore operations.
Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs.
Soft Skills:
Excellent communication skills, both written and verbal.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Customer-focused approach.
Certifications (Preferred):
AWS Certified Cloud Practitioner
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