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Cloud Technical Solutions Engineer, Data Analytics II (English)

Mexico City, Mexico (On-site)

Cloud Technical Solutions Engineer, Data Analytics II (English)

35 Minutes ago • 4-8 Years • DevOps

About the job

15 skills required for this role

Add these skills to join the top 1% applicants for this job

java

shell

javascript

cpp

kubernetes

python

sql

linux

google-cloud-platform

data-analytics

communication

scalability

-sap

oracle

networking

Job Description

This role involves providing seamless support to Google Cloud customers migrating to the platform. Responsibilities include troubleshooting technical issues (debugging, networking, system administration, documentation updates, coding/scripting), resolving incidents and escalations using tools like SQL, R, and Python, and analyzing data to determine next steps. You'll file issue reports, suggest code-level resolutions, and identify opportunities to improve support or empower self-service. The position requires working in a shift pattern, potentially including weekends, and fluent English communication is essential. The ideal candidate will have experience with large enterprise customers, cloud computing, and relevant technologies (e.g., Web Tech, Data/Big Data, Systems Admin, Machine Learning).

Must have:

Bachelor's degree in STEM or equivalent
4+ years coding experience (Java, Python, etc.)
4+ years troubleshooting and customer advocacy
4+ years experience with 2+ of: Web Tech, Data/Big Data, etc.
Fluent English communication

Good to have:

4+ years technical consulting experience
Cloud computing experience (certifications, etc.)

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., Linux, hardware, software, application, operational, process).
4 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Ability to communicate in English fluently in order to interact with clients.

Preferred qualifications:

4 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience with cloud computing (i.e., certifications, internships, coursework, etc.).

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will provide support to the customers seamlessly making the switch to Google Cloud. When customers cannot resolve issues themselves, you will ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Technical Solutions team is focused on customer needs and you will help Google Cloud by understanding and advocating for our customers issues. You will be required to work in a Shift Pattern or non-standard work hours as required, this may include weekend work.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

File issue reports against product, documentation and procedures by documenting desired behavior or steps to reproduce, and driving bugs to resolution.
Suggest code-level resolutions for complex product bugs by leveraging relevant tools and effective communication to all stakeholders internally and externally.
Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python) and leveraging custom data infrastructure or existing data models as appropriate, and formulating and interpreting data to reach specific conclusions and next steps.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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About The Company

Google

2080 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.