CloudOps Engineer

Description

Why Ness

We know that people are our greatest asset. Our staff’s professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world’s leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.

You’ll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.

You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities, and attractive compensation.

Requirements and responsibilities

What you’ll do

• Provide 2nd/3rd line engineering support to the product;
  
• Assist with system upgrades and production configuration changes;
  
• Defining and implementing regular maintenance and health monitoring procedures;
  
• Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Consider technical and commercial relationships with end users, partners, and service providers;
  
• Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardizing customer data or operations;
• Participate in a 24-7 Out-of-hours call-out rota.

What you’ll bring

• The successful candidate is likely to have a science or technology background. A degree-level qualification is desirable;
  
• The ideal candidate is a rapid learner, self-motivated, and a good communicator and problem solver. A high quality of work is also particularly important;
  
• Relevant technical customer support experience is preferred, particularly within a Public Safety environment. Understanding what represents good ‘customer service’ and how to deliver it is essential;
  
• Previous experience within an application, software, or product support role is desirable;
  
• Working knowledge of Windows server and client technology, ideally supporting web applications and services;
  
• Experience with web applications and configuration management;
  
• Efficient, effective, and respectful communication skills both with customers and within internal departments. Including excellent written and spoken English;
  
• Good listener, able to identify and validate assumptions;
  
• Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it;
  
• Methodical troubleshooting, technical skill, and attention to detail used in diagnosing problems and reproducing issues in a local environment;
  
• Multi-tasking and time management to prioritize and switch between varied tasks;
  
• Focused and calm under pressure;
  
• Careful record keeping;
  
• Knowledge of Azure Portal and familiarity with Azure services;
  
• Experience of Scripting;
  
• Experience with basic SQL querying;
  
• Report creation (Power BI);
  
• Knowledge of Elastic Search and Kibana;
  
• Experience in configuring Application Monitoring and Dashboards;
  
• Experience working in an ITIL environment.

Not checking every single requirement?

If this role sounds good to you, even if you don’t meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.

Let’s meet and you may just be the right candidate for one of our roles.

At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.