Collections - Agency Lead

1 Month ago • 2 Years +

Job Summary

Job Description

As the Agency Lead, you will drive the success of external agency partnerships by executing projects and campaigns. You will lead and orchestrate tasks, ensuring exceptional results and continuous performance improvements. You'll build strong collaborative relationships, facilitate clear communication, and maintain accountability. Your key responsibilities include managing the agency relationship, ensuring performance targets are met, collaborating with internal teams, monitoring performance, resolving issues, providing reports, and improving processes. You will also conduct monthly agency visits to ensure compliance and adherence to guidelines. You will ensure the agency's work aligns with broader business objectives.

Must have:

Bachelor's Degree from a Reputed University
2+ Years of Work Experience
Experience in Banking / NBFC / Fintech is Preferred
Knowledge of MS Excel and Google Suits
Excellent Communication Skills

Good to have:

DRA Certified
1 year of work experience in the Collection Process is a Plus point

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

helm

excel

communication

Job Details

The Agency Lead is the powerhouse driving the success of external agency partnerships, taking charge of executing impactful projects, bold campaigns, and achieving client goals! In this dynamic and fast-paced role, you'll be at the helm, leading and orchestrating multiple tasks to ensure exceptional results and continuous performance improvements. As the key connector between clients, internal teams, and agency partners, you’ll ensure every initiative aligns with strategic goals, delivering on time and exceeding expectations. You’ll thrive in the action, building strong, collaborative relationships, facilitating clear communication, and holding the team to the highest standards of accountability. This is your chance to make a significant impact, pushing the boundaries of agency performance and shaping the future of our partnerships!

Key responsibilities & duties

Agency Visit - The Agency Visit is a monthly check-in to ensure the agency complies with established guidelines and follows internal processes. During the visit, we review workflows, assess performance, and address any issues or gaps. This ensures consistent quality, operational efficiency, and alignment with organisational goals.
Agency Management: Lead and manage the relationship with the external agency, ensuring they meet performance targets and adhere to timelines and budgets.
Strategy Alignment: Collaborate with internal teams and clients to ensure the agency’s work aligns with broader business objectives and strategic goals.
Performance Monitoring: Track and assess the agency’s performance, ensuring high-quality deliverables and identifying areas for improvement.
Problem Resolution: Address and resolve any issues or challenges that arise during agency activities to ensure smooth operations and client satisfaction.
Reporting and Analysis: Provide regular updates and reports on agency performance, including metrics, results, and insights to senior leadership or internal stakeholders.
Process Improvement: Continuously evaluate agency processes and identify opportunities for greater efficiency, effectiveness, and quality of service.

Work Experience & Requirements

Bachelor's Degree from a Reputed University.2+ Work Experience with 1 year of work experience in the Collection Process is a Plus point.
DRA Certified is a plus point.
Experience in Banking / NBFC / Fintech is Preferred.
Knowledge of MS Excel and Google Suits.
Excellent Communication Skills.