Collections Analyst
Job Summary
Job Description
The Collections Analyst will be responsible for maintaining accurate records and reporting on all collection activities. This includes running aging reports, monitoring accounts for overdue payments, and contacting clients via email and phone to address outstanding balances. The role also involves updating customer records in NetSuite, reporting on collection activity, reconciling customer payments, and assisting with accounting activities for acquired companies. The ideal candidate will be resourceful, flexible, and effective at managing relationships and communicating. This role requires a detail-oriented individual capable of working independently in a remote environment.
Must have:
- 2 years of related experience in accounts receivable and collections roles
- Communicate well with team members and customers
- Intermediate MS Office and Excel skills
- Detail-oriented, with exceptional problem-solving skills
- Meet deadlines without compromising accuracy
Good to have:
- Experience with NetSuite and Salesforce
- Effective project management skills
4 skills required
Job Details
The Granicus Accounting team is a dynamic and high performing group that partners with both internal and external customers to drive success for the Company. We are looking for a motivated and effective leader to join our accounting team. The ideal candidate would be resourceful, flexible with requests, enjoys solving problems and is effective at managing relationships and communicating.
What Your Impact Will Look Like Here
- Keeping accurate records and reporting on all collection activities
- Run aging reports and monitor accounts to identify overdue payments daily
- Research and contact clients to ask about their overdue payments via email and phone
- Update all customer records and collection efforts on all past due balances in NetSuite weekly at minimum
- Report on collection activity and escalate issues to Manager weekly
- Reconcile customer payments on their accounts when needed, including overpayments, credits, etc.
- Open OR and AREs on accounts with disputes in Salesforce.
- Review and update weekly ARE and OR escalation reporting to Management
- Assist with various accounting activities for the integration of acquired companies
You will love this job if you have
- You have 2 years of related experience in accounts receivable and collections roles.
- You communicate well with team members and customers
- You have intermediate MS Office and Excel skills
- Experience with NetSuite and Salesforce is a plus
- You are detail-oriented, with exceptional problem-solving skills
- You have effective project management skills, including challenging the status quo and identifying needs to re-assess existing approaches/processes
- You are adaptable and enjoy working in a fast-paced dynamic environment
- You have the ability to work independently in a remote environment
- You demonstrate an ability to meet deadlines without compromising accuracy
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