Collections- Junior Manager
Job Summary
Job Description
As a Junior Manager in Collections at Paytm, you'll lead a team responsible for achieving collection targets across assigned branches. This involves overseeing accounts, identifying overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. You'll ensure adherence to legal guidelines for both in-house collectors and external agencies, monitoring for fraudulent practices. The role demands strong communication, negotiation, and leadership skills to drive results in a high-performance environment. Experience in collections, a growth mindset, and a commitment to continuous improvement are essential.
Must have:
- Achieve collection targets
- Meet product-specific targets
- Ensure legal compliance
- Monitor for fraud
- Strong communication skills
- Negotiation & leadership skills
1 skill required
Job Details
About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital.
About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role: Collection Team Lead/Manager will be responsible for collection targets of the assigned branches. They will be required to meet the target of the assigned product. Follow the legal guidelines for collection agencies & in-house collections.
Expectations/ Requirements:1. To achieve collection targets of the Respective Branch assigned. 2. Meeting the Target on the product assigned for Collections.3. Ensuring legal guidelines are compiled for the entire collection structure in letter and spirit. 4. Ensure that the collection agencies and In-house collectors adhere to the legal guidelines provided by the law in force.5. Ensure adherence to the Code of Conduct. 6. Continuously monitoring collection agencies and In-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.
Superpowers/ Skills that will help you succeed in this role:
1. More than 2 years of relevant experience in Collections role2. Excellent Communication Skills 3. Negotiations skills - strong bias for driving results in a High performance environment 4. Strong Relationship and Leadership skills 5. Working Knowledge of Computers6. Growth Mindset7. Demonstrated success and achievement orientation.7. Willingness to experiment and improve continuously
Education: graduate in any specialization
Why join us:
1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360-degree feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager.
Compensation:
If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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