Collections Manager

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Collections Manager is responsible for overseeing and directing the organization’s credit and collections operations. This role ensures timely collection of outstanding accounts receivable, maintains accurate records, manages collection staff, and develops strategies to reduce delinquencies and bad debt. The position requires strong leadership, analytical, and communication skills to ensure efficient cash flow and compliance with applicable regulations.

What you’ll do as the Collection Manager:

Employees employed in the role of Collection Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Oversee and manage the collections department and staff.
• Develop and implement policies and procedures related to credit and collections to improve efficiency and reduce bad debt.
• Monitor accounts to identify outstanding debts and initiate appropriate collection actions.
• Analyze accounts receivable aging reports and prepare collection forecasts and status reports for senior management.
• Negotiate payment arrangements and settlements with clients as needed.
• Work closely with the sales, finance, and legal departments to resolve billing disputes or escalate delinquent accounts.
• Ensure compliance with state and federal laws related to debt collection (e.g., FDCPA).
• Train and mentor collection team members; conduct performance evaluations and provide coaching for improvement.
• Recommend accounts for write-off or legal action when necessary.
• Track and report key performance indicators (KPIs) related to collections and credit risk.

What you will bring to the team:    

EDUCATION & REQUIRED EXPERIENCE:       

• Bachelor’s degree in Finance, Business Administration, Accounting, or related field (required).
• 3–5 years of experience in collections or credit management, with at least 1–2 years in a supervisory or managerial role.
• Proficiency with accounting software, ERP systems, and Microsoft Office (Excel in particular).
• Strong negotiation and communication skills.
• Knowledge of collection laws and regulations.
• High attention to detail, organizational skills, and problem-solving abilities. 

PREFERRED SKILLS:

• Experience with [industry-specific tools or platforms, e.g., SAP, Oracle, QuickBooks].
• Certification in credit or collections management (e.g., ACA, IACC).
• Bilingual abilities depending on the company’s customer base.

Zones offers a comprehensive Benefits package 

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. 

Job timings: 8:00 PM to 5:00 AM (Pk time)

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