Collections Specialist

2 Weeks ago • 1-4 Years • $320,000 PA - $432,000 PA

Job Summary

Job Description

Mimecast Finance is seeking a Collections Specialist to join their team. This role involves facilitating communication and building relationships to collect client invoices within specified payment terms. Key responsibilities include actively managing customer accounts for timely payments, conducting daily collection calls and electronic correspondence, and ensuring low delinquency. The specialist will also assist customers with collection issues and refunds, process account adjustments, resolve discrepancies, and support the Accounts Receivable Department. Collaboration with sales, customer service, and management is essential, alongside providing excellent service and assisting with reporting and cash applications.
Must have:
  • Actively manage customer accounts to ensure timely payment.
  • Facilitate daily collection calls and/or electronic correspondence with clients.
  • Ensure acceptable level of delinquency for assigned accounts.
  • Provide customer assistance relating to collection issues and refunds.
  • Process and review account adjustments.
  • Resolve client discrepancies and short payments.
  • Perform other assigned tasks and duties to support Accounts Receivable.
  • Enlist efforts of sales, customer service, and management for collection.
  • Provide excellent and considerate service to customers, partners, and departments.
  • Assist with metrics reporting and cash/credit related reconciliations.
  • Assist with cash/ACH application as needed.
Good to have:
  • Netsuite experience or comparable ERP system
Perks:
  • Formal and on the job learning opportunities
  • Comprehensive benefits package
  • Working in cross functional teams to build knowledge
  • Hybrid working model
  • Flexibility to live balanced, healthy lives
  • Fosters a culture of collaboration, communication, performance and learning
  • Drives innovation and creativity within and between teams
  • Introduces employees to priorities outside of their immediate realm
  • Ensures important interpersonal relationships and connections with one another and our community

Job Details

About the Position

Mimecast Finance is looking for a Collections Specialist to join our team. The Collection Specialist is responsible for facilitating the communication and relationship building necessary to collect the invoices due from client within specified payment terms.

What You’ll Do:

  • Actively manage a list of customer accounts to ensure payment is received on time. This includes facilitating daily collection calls and/or electronic correspondence with clients while ensuring acceptable level of delinquency for assigned accounts.
  • Provide customer assistance relating to collection issues and refunds
  • Process and review account adjustments, resolve client discrepancies and short payments
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
  • Enlist the efforts of sales, customer service, and management when necessary to assist in the collection process
  • Provide excellent and considerate service to customers, partners and other departments within the Company
  • Assist with metrics reporting and other cash and credit related reconciliations
  • Assist with cash/ACH application as needed

What We are Looking For:

  • 1-3 Years’ Corporate Collections experience
  • 1-4 years’ Knowledge of Billing and Collections procedures
  • Accounts Receivable experience
  • Goal oriented and strong attention to detail
  • Commitment to excellent customer service
  • Excellent written and verbal communication skills
  • Excellent organizational and problem-solving skills
  • Ability to prioritize and manage multiple responsibilities
  • Ability to work independently and in a team environment
  • Proficiency with MS Office suite
  • Netsuite experience or comparable ERP system preferred

What We Bring:

Mimecast offers formal and on the job learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly - working in cross functional teams to build your knowledge!

Our Hybrid Model:

We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person:

  • Fosters a culture of collaboration, communication, performance and learning
  • Drives innovation and creativity within and between teams
  • Introduces employees to priorities outside of their immediate realm
  • Ensures important interpersonal relationships and connections with one another and our community!

The RSA base salary range for this position is 320 000,00 - 432 000,00 ZAR Annual base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.

#LI-YK1

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

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About The Company

We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver – and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.

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