Collections Specialist

Collections Specialist

About the Position

Mimecast Finance is looking for a Collections Specialist to join our team. The Collection Specialist is responsible for facilitating the communication and relationship building necessary to collect the invoices due from client within specified payment terms.

What You’ll Do:

·       Actively manage a list of customer accounts to ensure payment is received on time. This includes facilitating daily collection calls and/or electronic correspondence with clients while ensuring acceptable level of delinquency for assigned accounts.

·       Provide customer assistance relating to collection issues and refunds

·       Process and review account adjustments, resolve client discrepancies and short payments

·       Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

·       Enlist the efforts of sales, customer service, and management when necessary to assist in the collection process

•  Provide excellent and considerate service to customers, partners and other departments within the Company

·       Assist with metrics reporting and other cash and credit related reconciliations

·       Assist with cash/ACH application as needed

What We are Looking For:

·       1-3 Years’ Corporate Collections experience

·       1-4 years’ Knowledge of Billing and Collections procedures

·       Accounts Receivable experience

·       Goal oriented and strong attention to detail

·       Commitment to excellent customer service

·       Excellent written and verbal communication skills

·       Excellent organizational and problem-solving skills

·       Ability to prioritize and manage multiple responsibilities

·       Ability to work independently and in a team environment

·       Proficiency with MS Office suite

·       Netsuite experience or comparable ERP system preferred

What We Bring:

Mimecast offers formal and on the job learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly - working in cross functional teams to build your knowledge!

Our Hybrid Model: 

We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person:

·       Fosters a culture of collaboration, communication, performance and learning

·       Drives innovation and creativity within and between teams

·       Introduces employees to priorities outside of their immediate realm

·       Ensures important interpersonal relationships and connections with one another and our community!

#YK-1

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.