Commercial Underwriting Teammate

7 Months ago • 2 Years + • Business Development

Job Summary

Job Description

Join eBay's Fraud and MP Policy Investigation team as a Commercial Underwriting Teammate! Conduct in-depth case reviews, identify trends, and ensure a safe marketplace. 2+ years of back office e2m experience is required.
Must have:
  • back office
  • e2m experience
  • case reviews
  • trend analysis
Good to have:
  • filter performance
  • customer inquiries
  • outbound calls
  • business minded
Perks:
  • negotiable start
  • day shift

Job Details

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Organization Summary

Our Fraud and MP Policy Investigation teams enable a healthy and safe marketplace through mitigating risk and loss across multiple eBay sites. They identify complex trends, deep dive case reviews, partner with larger accounts and search the site for what’s next in the world of fraud and trust. They partner with Business Units including Risk, Trust, Daily Deals, Legal and Merchandizing. They work escalations from Executives, PR, Consumer Organizations, GCX leadership and BU leadership. 

Role Summary

Conduct in-depth account/item reviews outside of predefined filter, detection and referral queues to assess the risk to eBay and our brand. Reviews include external and internal business issues, root cause analysis of escalations, high impact account level and item actions, appeals (including Seller Performance), monitoring eBay incentive programs (Daily Deals), monitoring specific site initiatives (Bullion, Sales Tax), and policy or process exception requests. This cross-functional team collaborates with multiple departments and business units to support the safety of the site.  You will work with all levels of employees throughout the business and will need to be comfortable and confident in engaging in person, phone, and through written communication, and complete reviews on accounts with high visibility (Director/VP Level).   This role operates absent operational metric level expectations and success is measured by accuracy, efficiency and impact of assigned tasks, as well as overall organizational/ebay objectives (eIP) coupled with top line Risk & Trust business goals.

You will:

  • Conduct in depth case reviews to promote safe trading on the site.
  • Use filters, member reports and account reviews to make informed decisions on each case.
  • Identify and documents trends then provide feedback to your leadership and Risk/Trust BU.
  • Provide feedback on filter performance to LVIS and other support teams.
  • Handle escalations and provide summaries per request of leadership.
  • Respond to appeals or manage customer inquiries through email channels.
  • Conduct outbound phone calls or otherwise reach out to the customer as part of your case review.
  • Consult with customers and other lines of business to help customers succeed on the platform.
  • Present case decisions including end to end customer experiences to leadership.

You are:

  • Responsible to manage your time so work is completed efficiently and actively driving impact to process and tools.
  • Able to gather data using internal and external tools then interpret to assess risk.
  • Adjust schedule hours to business needs.
  • Business minded. You can see trends, opportunities and can multi-task.
  • Excellent verbal and written communication
  • Great at problem solving.
  • Professional and professional in your engagement with customers, co-workers and Business Units.
  • Assigned to projects and initiatives as they arise.
  • Able to make discretionary decisions based on research and established guidelines. You know when to make the call yourself or bring others into your decision making.
  • Comfortable working escalations based on your knowledge and proficiency.
  • Dependable – you have an established sense of urgency and follow through.
  • Adaptable and work under general supervision with the ability to stay self-motivated.
  • Comfortable working directly with management and leaders inside and outside of GCX.

Requirements and Additional Info:

  • Must have 2 years of back office e2m experience.
  • Opportunities to promote to GCX Risk Senior Investigator, grade 19.
  • Day Shift with negotiable start times
  • Excellent verbal and written communication English skill

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

 

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

Similar Jobs

Google - Technical Solutions Developer, Platform, Storage, Google Cloud

Google

Waterloo, Ontario, Canada (On-Site)
2 Days ago
Attentive - Director of Sales, ANZ

Attentive

Sydney, New South Wales, Australia (Hybrid)
3 Months ago
PwC - Risk Modelling Services, Actuarial, P&C, Senior Manager

PwC

Toronto, Ontario, Canada (On-Site)
7 Months ago
Dream Sports - Software Development Engineer 2 - Backend

Dream Sports

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
Activision - Producer - Live Ops, Call of Duty

Activision

Santa Monica, California, United States (On-Site)
1 Week ago
Tesla - Inside Sales Advisor

Tesla

Manchester, England, United Kingdom (On-Site)
2 Months ago
Google - Account Strategist, SBS Engage, Google Customer Solutions

Google

Dublin, County Dublin, Ireland (On-Site)
2 Days ago
Google - Senior Growth Manager, AppDev Hybrid Program

Google

Los Angeles, California, United States (On-Site)
2 Weeks ago
Windranger Labs - Business Development Specialist

Windranger Labs

Apac, Northern Region, Uganda (Remote)
1 Month ago
Google - Manager, gTech Ads Solutions

Google

São Paulo, State Of São Paulo, Brazil (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Scale AI - Operations Specialist (New Grads)

Scale AI

Mexico City, Mexico City, Mexico (Remote)
6 Months ago
ByteDance - Technical Program Manager, Public Cloud

ByteDance

Ashburn, Virginia, United States (On-Site)
2 Months ago
ByteDance - Cloud Network Engineer

ByteDance

Ashburn, Virginia, United States (On-Site)
1 Month ago
Google - Senior UX Designer, Data and Privacy, Google Ads

Google

New York, New York, United States (On-Site)
2 Weeks ago
Crunchyroll - Software Engineer, Roku

Crunchyroll

Mexico City, Mexico City, Mexico (Hybrid)
3 Months ago
Rocket Science - Software Engineer - UI

Rocket Science

Wales, United Kingdom (Hybrid)
1 Month ago
ByteDance - Technology Strategy Expert

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Scale AI - Operations Program Manager

Scale AI

Mexico City, Mexico (On-Site)
1 Day ago
ByteDance - Network Implementation Engineer, Physical Network Infrastructure

ByteDance

Singapore (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Shanghai, Shanghai, China

Virtuos - 3D Environment Artist

Virtuos

China (On-Site)
2 Days ago
Tencent - 游戏帐号安全产品经理

Tencent

Shenzhen, Guangdong Province, China (On-Site)
4 Months ago
Tencent - Senior Environment Artist

Tencent

Shanghai, Shanghai, China (On-Site)
2 Months ago
Paper Games - 3D Animator - Love and Deep Space (2025 Recruitment)

Paper Games

Shanghai, Shanghai, China (On-Site)
2 Months ago
Kaiying Network - Game Publishing Brand/Marketing Planner

Kaiying Network

Shanghai, Shanghai, China (On-Site)
1 Month ago
sony global (Games) - Artificial Intelligence Researcher

sony global (Games)

Beijing, China (On-Site)
18 Hours ago
Google - Senior Solutions Acceleration Architect, Application

Google

Beijing, Beijing, China (On-Site)
2 Weeks ago
Google - Associate Strategist, Customer Onboarding, Acquisitions

Google

Shanghai, Shanghai, China (On-Site)
2 Days ago
Tencent - Security Operations - PUBG Mobile

Tencent

Shenzhen, Guangdong Province, China (On-Site)
2 Months ago
Power Integrations - Key Account Manager

Power Integrations

Beijing, Beijing, China (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

InMobiInMobi - Sales Director, Performance

InMobiInMobi

San Mateo, California, United States (On-Site)
1 Month ago
ByteDance - Solution Engineer - Malaysia Market, Lark APAC

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Google - Ad Tech Sales Engineer

Google

Gurugram, Haryana, India (On-Site)
2 Weeks ago
Netflix - Head of Agencies, France

Netflix

Paris, Île-de-France, France (On-Site)
1 Week ago
Google - Account Strategist, Google Customer Solutions

Google

Tokyo, Japan (On-Site)
5 Months ago
Fluence - Sales Engineer/Senior Sales Engineer - Battery Energy Storage

Fluence

Alpharetta, Georgia, United States (Hybrid)
6 Months ago
Glean - Sales Development Representative

Glean

Palo Alto, California, United States (On-Site)
2 Months ago
Paytm - Area Sales Manager-Goa (QR Sales)

Paytm

Goa, India (On-Site)
6 Months ago
ByteDance - Strategic Account Executive - Innovative Technical Sales (iGaming/Media)

ByteDance

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
Google - Senior Account Manager, Large Customer Sales

Google

Dublin, County Dublin, Ireland (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded