Community Manager

Community (Integrity) Ops Specialist II - Account Specialist

Remote

1 year contract

Summary:

Integrations Operations team is responsible for building and scaling operations for emerging cross Global Operations critical new product launches like safety in VR. Those who join our team are very passionate about solving people’s issues and are strong advocates for our community.

We are seeking a detail-oriented and analytical individual with experience in operations to join our team as a VR Account Integrity Specialist, where you will play a critical role in ensuring the safety and security of our users' accounts in VR product spaces. In this role, you will be responsible for investigating and resolving account-related issues, including account access and integrity problems, in VR. You will use your analytical thinking, problem-solving, and attention to detail to investigate and resolve account problems, and your investigative mindset to uncover the root cause of issues. You will also communicate with cross-functional partners to ensure that account issues are resolved efficiently and effectively.

Responsibilities:

• Develop deep expertise in account integrity issues and conduct thorough investigations
• Run day-to-day account integrity operations, to include investigating and resolving account integrity-related issues
• Triage escalations and drive them to completion
• Collaborate with cross-functional partners to implement solutions and develop new policies/procedures
• Monitor and analyze account-related metrics to identify trends and areas for improvement
• Provide regular reports to stakeholders on account integrity issues and recommendations
• Stay up-to-date on emerging threats and vulnerabilities related to account integrity

Years of Experience:

• 2-4 years

Top Required Skills:

• Prior project management and ops support experience
• Strong data interpretation skills to identify account problems
• Excellent communication and problem-solving skills
• Attention to detail and ability to follow procedures carefully

Top Nice to Have Skills:

• Prior experience supporting customer support or account access operations
• Knowledge of online safety and security best practices
• Prior experience with QA testing and systems improvement
• Experience with data analysis and interpretation (SQL is a plus)

Critical Soft Skills:

• Ability to work in a fast paced, often high pressured environment
• Passion for user integrity and safety
• Analytical thinker with an investigative mindset
• Effective communication

What makes this role interesting:

• Opportunity to work on a cutting-edge technology platform, contribute to the development of VR, and make a positive impact on users' experiences by resolving account-related issues.

Who might be a good fit for this role:

• An ops generalist who obsesses over details! Someone who has impeccable time management skills, can deep dive into new problem or product spaces quickly, and is hungry to help drive our fast paced operations forward.

Pay range is $27 - $32 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

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