Community Manager
Job Summary
Job Description
The Community Manager will be responsible for managing local OKX community operations, growing the online and offline OKX community by building a new user conversion strategy, driving interactions in forums and chat groups, collaborating with internal departments, exploring new community-friendly platforms, organizing online events, providing user feedback, and suggesting new ways to promote company offerings. This role requires a passion for community engagement and the crypto landscape.
Must have:
- Relevant experience in customer support
- Previous experience with key social media channels
- Exceptional communication skills in English and Czech or Slovak
- Strong understanding of cryptocurrency/blockchain
Good to have:
- Experience working across time zones and cross-cultural teams
- Experience at a crypto exchange
- Passionate about blockchain technology and crypto payments
Perks:
- Competitive total compensation package
- L&D programs and Education subsidy
- Various team building programs and company events
- More that we love to tell you along the process!
2 skills required
Job Details
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing
Responsibilities will include moderating forums, chat groups, and social platforms, organizing online events, collaborating with internal teams, sourcing KOL leads, and providing valuable market insights. If you have a passion for community engagement and the crypto landscape, we invite you to explore this exciting opportunity with us!
- Manage local OKX community operations.
- Grow the local online and offline OKX community by building a new user conversion strategy.
- Drive interactions in the local OKX forums, instant messaging platforms, and chat groups with the community to increase positive engagement.
- Collaborate with internal departments to establish campaign objectives, complete tasks, and identify and solve problems.
- Explore new community-friendly platforms and groups to facilitate the expansion of OKX's local user base and influence.
- Organize online events, assist in offline meet-ups, and conduct product and service surveys.
- Provide user feedback and market insights.
- Suggesting new ways to promote company offerings to the community and to reach measurable value.
- Support KOL leads sourcing.
- Support OKX products' educational content creation.
What We Look For In You
- Relevant experience in customer support
- Previous experience with key social media channels (Twitter, Telegram, Discord)
- Exceptional communication skills in English and Czech or Slovak
- Strong understanding of cryptocurrency/blockchain related terminologies and trends and have a liking for crypto cultures
- Be able to work flexible and stretched hours to interact with the crypto community as frequently as possible
Nice to Haves
- Experience working across time zones and cross-cultural teams
- Bonus points if you have previously worked at a crypto exchange!
- Passionate about blockchain technology and the crypto payments space
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
#LI-SK1
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About The Company
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.
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