Community Manager

10 Hours ago • All levels

Job Summary

Job Description

The Community Manager will be responsible for managing local OKX community operations, growing the online and offline OKX community by building a new user conversion strategy, driving interactions in forums and chat groups, collaborating with internal departments, exploring new community-friendly platforms, organizing online events, providing user feedback, and suggesting new ways to promote company offerings. This role requires a passion for community engagement and the crypto landscape.

Must have:

Relevant experience in customer support
Previous experience with key social media channels
Exceptional communication skills in English and Czech or Slovak
Strong understanding of cryptocurrency/blockchain

Good to have:

Experience working across time zones and cross-cultural teams
Experience at a crypto exchange
Passionate about blockchain technology and crypto payments

Perks:

Competitive total compensation package
L&D programs and Education subsidy
Various team building programs and company events
More that we love to tell you along the process!

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

organisational-skills

Job Details

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

Responsibilities will include moderating forums, chat groups, and social platforms, organizing online events, collaborating with internal teams, sourcing KOL leads, and providing valuable market insights. If you have a passion for community engagement and the crypto landscape, we invite you to explore this exciting opportunity with us!

Manage local OKX community operations.
Grow the local online and offline OKX community by building a new user conversion strategy.
Drive interactions in the local OKX forums, instant messaging platforms, and chat groups with the community to increase positive engagement.
Collaborate with internal departments to establish campaign objectives, complete tasks, and identify and solve problems.
Explore new community-friendly platforms and groups to facilitate the expansion of OKX's local user base and influence.
Organize online events, assist in offline meet-ups, and conduct product and service surveys.
Provide user feedback and market insights.
Suggesting new ways to promote company offerings to the community and to reach measurable value.
Support KOL leads sourcing.
Support OKX products' educational content creation.

What We Look For In You

Relevant experience in customer support
Previous experience with key social media channels (Twitter, Telegram, Discord)
Exceptional communication skills in English and Czech or Slovak
Strong understanding of cryptocurrency/blockchain related terminologies and trends and have a liking for crypto cultures
Be able to work flexible and stretched hours to interact with the crypto community as frequently as possible