Community Operations Specialist

4 Months ago • All levels

Community Management

Job Description

HoYoverse is seeking a Community Operations Specialist to manage game service operations, community engagement across various platforms (official Cafe, Twitter, and YouTube), and community events. Responsibilities include monitoring community feedback, managing risks, and seeking improvements on operational tools. The role requires fluency in Korean and Chinese, a strong understanding of gaming subcultures, proficiency in Microsoft Office, and a passion for HoYoverse games. The specialist will also be responsible for planning and executing community events, as well as tracking community sentiments. The ideal candidate will be a recent graduate or a soon-to-be graduate who is familiar with the gaming industry.

Good To Have:

Passion for HoYoverse games

Must Have:

Fluency in Korean and Chinese
Understanding of gaming subcultures
Proficiency in MS Office

Add these skills to join the top 1% applicants for this job

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Who Are We?

HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.
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Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills.
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Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields.
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In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

[채용대상]

기졸업(졸업 2년이내) 또는 2025년 8월 이전 졸업예정자

[담당 업무]

게임 서비스 운영(GM)
게임 공식 커뮤니티 관리(공식 카페, 공식 트위터, 공식 유튜브 등)
커뮤니티 이벤트 기획 및 진행
유저 동향 및 VOC 관리
서비스 리스트 관리 및 사전 대응
운영 업무 프로세스 관리，운영 툴 기획 및 개선

[자격 요건]

중국어로 업무가 가능하신 분
서브 컬쳐 게임과 문화에 대한 이해도가 높으신 분
MS 오피스를 이용해 원활하게 문서 작성이 가능하신 분
(졸업 예정자) 졸업 전 풀타임 인턴 근무가 가능한 분
(졸업 예정자) 졸업 후 입사가 가능한 분

[우대 사항]

HoYoverse 게임을 평소에 즐겨하시는 분

What You Will Do:

Manage the service operation as a Game Master (GM)
Conduct official community management across various platforms, such as official Naver Cafe, Twitter, and YouTube
Plan and execute community events
Track community sentiments and feedbacks, managing the VoCs
Active risk management and response
Manage operational tasks and seek improvements on use of operational tools

What We Are Looking For:

Fluency in Korean plus working proficiency language ability in Chinese
Good understanding of gaming subcultures
Proficiency in Microsoft Office suite (Excel, PowerPoint, Word, Outlook)
Love of HoYoverse games a huge plus

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.

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