Community Partnerships Manager

At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become a community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG (Good Game), UNTIL IT’S GG FOR ALL”. We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans, and heroes.

With more than 26m users playing 30m matches every month, FACEIT is the leading competitive gaming platform. We provide gamers the best experience possible by making sure we are always on top of our tech – and continue to deliver industry-leading features to our already awesome platform!

In the role of Community Partnerships Manager at ESL FACEIT Group, you will report to the Senior Manager, Creator Partnerships and play a crucial role in developing and maintaining robust relationships with gaming communities. Your key responsibilities will include:

• Community Onboarding and Relationship Building:
• Initiate and develop new partnerships with gaming communities, guiding their integration with FACEIT with the main focus on Counter-Strike 2 and Overwatch 2
• Maintain and enhance long-term relationships with community leaders, offering ongoing support to ensure community success on our platform
• Community Management and Support:
• Reinforce existing partnerships through ongoing, effective communication
• Continuously assist community leaders to reach their full potential
• Collaborate with other teams within ESL FACEIT Group to ensure a holistic approach to community support and development
• Community Discovery and Analytics:
• Scout and identify potential or thriving gaming communities within the gaming ecosystem
• Regularly track, manage, and report on key performance metrics and objectives to assess community project success
• Strategic and Commercial Management:
• Handle commercial and account management responsibilities with key partners
• Analyze data to understand community needs and develop innovative strategies and ideas
• Collaborate with the Senior Manager in shaping and executing partnership strategies and objectives
• Contract and Financial Administration:
• Oversee contract negotiations and agreements with partners
• Manage payment processes and financial dealings related to partnerships
• Work closely with other departments to ensure seamless operational execution and compliance
• People Management
• Oversee and manage a small team, including Creator Partnerships Associates, ensuring their tasks are aligned with the team’s goals
• Foster a supportive and creative environment for the team, promoting collaboration and innovation

• 3+ years of professional experience in gaming or esports, ideally within creator or community-related positions
• Strong knowledge and understanding of Counter-Strike and/or Overwatch 2 ecosystems
• Deep understanding and enthusiasm for the competitive gaming
• High attention to detail and commitment to quality and accuracy
• Creative approach and ability to foster collaboration
• Strong analytical and organizational skills
• Proficiency in Google Suite (Sheets, Docs, Slides)
• Capability to allocate time effectively across various projects with prioritization
• Strong presentation-building skills
• Fluency in English

Desirable Qualifications:

• Prior experience working directly with community leaders on a digital platform
• Previous experience as a FACEIT user or an organizer
• Proficiency in languages other than English