Conduct and Compliance Manager, EU

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍Dublin

⭐Our Risk and Compliance team

We are looking for an enthusiastic and experienced compliance professional to help build our 2nd Line of Defence (2LoD) conduct and compliance capabilities for Monzo in Europe. We want to bring our Monzo magic to the EU and redefine the way that people interact with money. You will be at the forefront of ensuring we grow and scale in a safe and compliant manner. 

The Conduct & Compliance Manager will play a key role in ensuring the business achieves and maintains compliance with its regulatory requirements and that conduct risk management is embedded across the business. As part of the second line, this role will work closely with colleagues across the business including product, marketing, financial crime compliance and customer operations. 

This role will work closely with the Director of Conduct & Compliance Risk and other members of the Conduct & Compliance Team to deliver a robust compliance culture of integrity and high ethical standards.  

🔑You’ll play a key role by…

• Support the roll out of Monzo EU’s Conduct Risk Management Framework, including in respect of vulnerable customers. 
• Contribute to the development, review, and implementation of conduct and compliance related policies, procedures, and standards. Working with 1LoD colleagues to ensure they are understood and applied consistently within the first line. 
• Contribute to the product design and governance process to ensure that the bank’s products deliver good customer outcomes and support our customers in meeting their financial objectives.  
• Provide compliance review and sign-off with respect to advertising and marketing materials. 
• Provide advice and oversight to teams 1LoD teams responsible for complaint handling and error management. 
• Assist in the preparation of regular conduct and compliance reports and Management Information to senior management.
• Assist in the delivery of the Annual Compliance Assurance Plan, including undertaking assurance reviews in accordance with a defined methodology.  
• Contribute to the ongoing horizon scanning and regulatory change management process. 
• Assist in the drafting and delivery of appropriate conduct and compliance related training and awareness initiatives across all levels of Monzo EU. 

🤩 We’d love to hear from you if…

• You have prior experience in holding conduct and/or compliance related roles within a fintech, other financial institution or regulatory body.
• You have detailed knowledge of conduct and consumer protection regulation and evolving trends in this space. 
• You’ve got good working knowledge and understanding of the broad regulatory environment in Ireland and the EU.
• You’re a strong communicator 
• You’re able to work collaboratively with various stakeholders across the Group.
• You’re passionate about financial technology and motivated by the opportunity to be at the forefront of banking transformation in Ireland and the EU.

Even better if:

• You have previously held a similar role with a financial services institution in Ireland or an equivalent jurisdiction.
• You have exposure to working in fintech. 

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything thats listed just yet. Drop us your application, we’d love to hear from you!

🙌What’s in it for you

💰€ We’re still working on our salary frameworks for the EU but we will be competitive with the market ➕share options.

📍This role will be based in our Dublin office, but we're open to hybrid working 

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚€1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

• Recruiter screening call
• Technical interview
• Behavioural interview

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

If you’d prefer to work part-time, please let us know and we'll make this happen if we can. 

#LI-KG1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊