Configuration Operations Specialist

The primary responsibility of the Config Ops Specialist is to review configuration requests from Sales Operations, and process in a timely manner. This includes ensuring all the correct hardware and software selections are picked, ensuring any jurisdiction requirements are selected, and performing a Self-Quality check to confirm all selections are accurate.
The Config Ops Specialist will interface with the Config Ops Supervisor, and their respective leads to understand their queue and prioritization.

What You'll Do

• Manage time effectively throughout the day to ensure all orders required to be configured are completed by end of day

• Constantly monitoring their assigned queue, and maintain an 6-calendar day or less duration withing their queue

• Work with Sales Ops and the Sales team to answer any questions or concerns that they have based upon the information provided

• Work with Marketing and ERP to ensure the correct selections are being made for all Hardware and Software selections

• Perform root cause analysis for any quality errors that arise, internal or external

• Coordinate any expedite requests from Sales Ops and the Master Scheduler, and prioritize accordingly

• Respond to customer orders status requests from Sales, and Production Scheduling

• Respond to requests from Production and Quality as it pertains to the configuration

• Promote and develop positive communication with sales to improve OT delivery to the customer

• Daily meetings with the Config Ops leadership to address any issues as it pertains to the schedule and material availability

• Supports other projects and performs duties as assigned

What We're Looking For

• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.

• Proficiency in using order management systems (e.g., ERP, CRM) and analytical tools to analyse data, track performance metrics, and make data-driven decisions. Experience with SalesForce, D365 preferred.

• Knowledge of regulatory requirements and industry standards related to order management, compliance, and risk management.

• Proficient in Microsoft Office Suite with advanced skills in Excel and Access

• Excellent English language skills

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

None