Consultant

1 Month ago • All levels

Job Summary

Job Description

We are seeking an experienced SharePoint SSE Portal Developer to design, develop, and maintain enterprise-level self-service portals utilizing SharePoint Online and Microsoft 365 technologies. The successful candidate will possess a robust foundation in SharePoint Framework (SPFx), Power Platform, and front-end development, with a primary emphasis on enhancing user experience and implementing automation. Responsibilities include adhering to quality standards, regulatory requirements, and company policies; ensuring positive customer satisfaction through First Call Resolution and minimizing rejected resolutions; contributing to proposal creation for service improvement plans; independently resolving tickets and meeting team SLAs; providing L3 support for escalations and managing incidents and problems; and engaging in value-adding activities such as knowledge base management, training new hires, coaching analysts, and participating in hiring processes.

Must have:

Design, develop, and maintain self-service portals
Strong background in SharePoint Framework (SPFx)
Proficiency in Power Platform
Front-end development skills
Focus on user experience and automation
Adhere to quality standards and policies
Ensure positive customer experience
Independently resolve tickets and meet SLAs
Provide L3 support and incident/problem management

Good to have:

Contribute to proposals for service improvement
Knowledge base update and management
Train freshers and coach analysts
Participate in hiring drives

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

user-experience-ux

front-end

Job Details

Job description:

We are looking for an experienced SharePoint SSE Portal Developer to design, develop, and maintain enterprise-grade self-service portals using SharePoint Online and Microsoft 365 technologies. The ideal candidate will have a strong background in SharePoint Framework (SPFx), Power Platform, and front-end development, with a focus on user experience and automation.

To adhere to quality standards, regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
To provide support for on call escalations /L3 level support and doing incident & problem management
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.