Consulting Operations Analyst

Scope:

• In this role, you will be responsible for delivering and improving key metrics, management reports and dashboards for the EMEA Professional Services team, as well as adherence to regional PS operations standards.
• Guidance on PS operations procedures, support PS Project revenue forecast, financials actuals vs forecast variance analysis, project leakage and margin performance and Fixed Bid revenue forecasting support for subset of EMEA Practice.
• Partner with Practice Leaders, Program/Project Managers, Finance and Revenue Accounting

Key Responsibilities

• Contribute to policy / procedure implementation documentation and provide guidance on PS operations policies and procedures
• Develop and maintain key operational metrics (i.e. Billable Utilization, Project Profitability, Revenue Leakage & Non-Bill Investments
• Support revenue forecasting for both Time and Material and Fixed Bid project types
• Analyze delivery, financial, and utilization data to identify trends and insights
• Administer or support Professional Services Automation (PSA) tool
• Partner with Practice Leaders, Program/Project Managers, Finance and Revenue Accounting

Skills Required

• 2-4 years’ experience as Business / Operational Analyst (Professional Services Experience preferred)
• Professional Services Automation Software (PSA) experience (Upland Tenrox experience a plus)
• Sales CRM Experience (Salesforce.com experience a plus)
• Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows
• Strong communication, organization, and planning skills
• Experience developing instructional and procedural documentation and presentations
• High level of proficiency with MS Office (Word, Excel, PowerPoint & Outlook).
• Ability to work in a fast-paced environment
• Ability to plan and resolve unexpected problems quickly and efficiently
• Self-starter, positive, creative problem solver.
• Flexibility to work outside of traditional business hours

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Us

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com

“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.

Blue Yonder, Inc.

15059 N Scottsdale Rd, Ste 400

Scottsdale, AZ 85254

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