Consumer Messaging Operations Specialist

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Consumer Messaging Program team is responsible for Netflix-initiated messaging (email, push-notifications, in-app notifications). This includes end-to-end consumer-facing messaging strategy, messaging creation and performance. As a Messaging Operations expert, you will be responsible for the campaign management and execution of message campaigns within the promotion and lifecycle portfolio.

You will:

• Manage the end-to-end execution workflow for standard campaigns 

• Track statuses of campaigns and journeys and follow up with partners as needed

• Assist with campaign intake and scheduling

• Help maintain an efficient workflow and solicit stakeholder alignment

Qualifications

• 5+ years of experience in CRM campaign management and executing B2C messaging campaigns, on a messaging/CRM team - ideally for an enterprise subscription brand

• Deep understanding of messaging channels and how to most effectively and efficiently operate them

• Operations-focused thinker with strong organizational skills

• Experience in working with enterprise self-service messaging platform required

• Experience in working with messaging campaign management tools required

• Experience in messaging performance management a plus 

• Great at stakeholder management and project tracking; able to keep tasks on-time and delivered with excellent accuracy and attention to detail

• Highly motivated self-starter with the ability to work independently amid ambiguity

• Strong, collaborative teammate who can build positive and productive relationships

• Communicates effectively verbally and in writing

• Bachelor's degree required
   

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $70,000-$370,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

See more detail about our Benefits .

Netflix is a unique culture and environment.  Learn more .

is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.