Coordinator - Insurance Operations

We are seeking a talented individual to join our Employee, Health & Benefit Membership team at Marsh Philippines. This role will be based in Indonesia. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you will grow and develop comprehensive insurance solutions for our clients in Asia, especially in Jakarta, Indonesia. This role will provide you with an opportunity to learn and grow within the insurance broking space, done through our fantastic level of mentoring and development opportunities.

We will count on you to:

• Coordinate fulfillment of renewal and new business technical meeting (related to member data, card and invoice issuance)
• Managing settlement of dispute transactions both with client and insurer
• Participate in ad-hoc activities, i.e: winning new client
• Providing first touch point for client issue resolution
• Premium reconciliation with client and insurer
• Manage and deliver premium invoice in timely manner
• Process, monitoring and evaluate vendor (insurance) service performance for member database, membership card and premium invoices
• Under direct supervision, perform general membership administrative tasks e.g. control, secure & maintain update data member
• Types reports and correspondence and performs other clerical duties or tasks as required e.g. cover letter to client for membership card, (Medical Check-Up) MCU etc

What you need to have:

• Minimum 5 years previous work experience in insurance industry specifically in Employee, Health & Benefit area
• Capability of customer handling by phone, direct and email
• Ability to interface with colleagues at all levels within the organization
• Clear and concise oral and written communication skills

What makes you stand out?

• Detail oriented
• Strong numerical skills
• Excellent organization skills – able to prioritize work and meet deadlines
• Excellent interpersonal skills – able to work within a team
• Comfortable and experience working with technology (solutions)
• Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.