Primary Responsibilities:

• Implement account management routines (weekly call, weekly/monthly reports etc.) with Client on all hospitality-related matters as required
• Develop strong positive relationships with Client key contacts based upon clear and frequent communication, mutual trust, and ability to meet Client’s needs under the supervision of VP Stk Relations, Director of Domestic Partners and Senior Director TOPs
• Maintain overall project planning timeline and monitor project delays and risks
• Update time sheet tracker weekly and submit for review
• Manage the Stakeholder Relations timeline: track milestones, risks, dependencies,  etc.
• Assist in the development of the Stakeholder Relations manuals and presentations
• Assist in the creation and distribution of event-related communications to applicable staff and clients
• Design templates and/or materials that the team can use for site inspections: itineraries, briefing books, maps, etc.
• Organize and file all administrative documents: health & safety, RFI/RFP questions, NDAs, staff scope of work, job descriptions, etc.
• Assist in the creation and execution of RFI and RFPs from existing and potential clients, with support from Stakeholder Relations team members, which could include any of the following: research, gather, organize, author, edit, and/or produce written proposal materials; revise drafts including executive summaries, case studies, and conclusions
• Assemble information from functional areas, including objectives and deliverables, implementation, processes, timelines, staffing needs, budgets, etc.
• Coordinate design and layout in an organized and effective manner, including copywriting and graphics
• Create a process for reviewing post-event notes and client surveys to ensure brand quality standards are achieved
• Execute all other duties assigned by the team
• Available to assist other workstreams related to Olympics as needed

Other Duties & Responsibilities:

• Develop, document, and implement specific procedures, systems, and operational efficiencies
• Conduct and/or participate in Team meetings, as needed
• Participate in post-event review meetings regularly
• Conduct process review / improvement meetings regularly 
• Drive focus on Continuous Quality Improvement
• Continuously monitor processes and provide recommendations for efficiency and quality improvement; develop, document, and implement specific procedures, systems, and operational efficiencies
• Help the team prioritize, stay focused, and organized
• Extensive collaboration and communication within the team and across workstreams
• Situation analysis and decision making; identify, understand, and remove roadblocks

Travel:

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays.

National/International travel may be required, including extended periods of remote work within local offices within host cities. Expected travel may range from 10-15% annually and 1-2 months of continuous travel during Olympic games.

Availability:

·From 1 September 2024 to 31 March 2026

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above  at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required and mandatory Education and/or Experience, Knowledge, Skills, and Abilities:

• Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required
• Experience in national or international events
• Fluency in Italian and English (both oral and written) is required; fluency in other languages)  is a plus
• Proficiency in Microsoft Office applications (particularly Excel, Outlook, and  PowerPoint)

Preferred Education and/or Experience, Knowledge, Skills, and Abilities:

• Proven record of building and maintaining client relationships and managing complex corporate accounts
• Experience with B2B, corporate groups, and/or high-touch guest services, experience execution and/or event operations
• Understanding of the entertainment landscape including the business of sports, fashion, culinary, and other cultural verticals
• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
• A creative, innovative, and strategic thinker with excellent time-management, organizational skills as well as the ability to thrive in a high-pressure, deadline-driven environment
• Balance of creativity / innovation to dream big with the realistic logistical expertise to get things done
• Ability to use resources effectively and efficiently, can perform multiple tasks at once, and arrange information in a useful manner
• Produce accurate work, even when under pressure, and check accuracy of information; thrives in a fast-paced, deadline-driven environment
• Ability to set priorities, quickly zero-in on the "critical few" and put the "trivial many" aside, and to juggle numerous tasks and priorities while maintaining productive flow of work
• Continually strives for self-development and discovering better means of accomplishing both personal and professional goals
• Practices attentive and active listening, with flexibility and adaptability, to determine what drives results
• Comfortable traveling and working within an international environment
• Experience with International, Olympic, and/or major sporting events as well as the Travel & Hospitality industry