Corporate Care Agent - Customer Service

1 Year ago • 2 Years + • Customer Service

Job Summary

Job Description

Likewize is seeking Corporate Care Agents - Customer Service to join their team at their global headquarters in Southlake, Texas. This role involves assisting customers by explaining insurance program details, troubleshooting claims, managing tickets, and collaborating with internal departments to ensure exceptional customer care. The agent will work in a call center help desk environment and will receive two weeks of initial training followed by a regular Monday-Friday schedule. Responsibilities include demonstrating strong communication and professionalism, providing information on client inquiries, using knowledge-based systems, assisting with insurance claim matters, identifying and resolving issues, managing tickets, escalating complex claims, and reporting/tracking issues.
Must have:
  • High-level communication skills
  • Professionalism and customer sensitivity
  • Knowledge of resource materials
  • Use of knowledge-based systems
  • Problem identification, analysis, and resolution
  • Strong technical/troubleshooting ability
  • Strong verbal, written, and listening skills
  • Meet quality, productivity, and attendance metrics
  • Detail-oriented
  • 2+ years of customer service/help desk experience
  • 35+ words per minute typing speed
Good to have:
  • Experience with tablet/smartphone apps and web applications
Perks:
  • Competitive compensation
  • Market-leading benefits
  • Onsite gym
  • Cafeteria
  • State-of-the-art facilities
  • Covered parking
  • Spacious break areas
  • Raffles/games

Job Details

Job Description:

Likewize is searching for Corporate Care Agents - Customer Service to join our team at our global headquarters in Southlake, Texas. 

In this role, you will assist customers by explaining insurance program details, troubleshooting issues during the claims process, managing assigned tickets and working with internal departments in order to expedite resolution and deliver an exceptional customer care experience. Customer Support Representatives work within the Center of Excellence Call Center Help desk environment.

The start day for this role is August 4th. Initial training will take place from Monday through Friday, 8AM to 5PM for the first two weeks, followed by a transition to the following schedule:

  • 5-day, 8-hour work schedule from Monday to Friday

You will be trained to be fully proficient in this role, learn our industry, and provide an exceptional customer experience.

Your day-day-responsibilities include but are not limited to:

  • Demonstrate high level communications skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.

  • Be knowledgeable of resource materials in order to provide information on client inquires.

  • Use knowledge based system and other tools to deliver information or solutions to customers.

  • Apply understanding and knowledge of information systems products and services to assist customers on insurance claim matters

  • Recognize research, isolate and resolve issues during the claims process.

  • Manage and solve assigned tickets.

  • Recognize claim issues that should be escalated to supporting internal teams and correctly direct the issues for resolution following established protocols.

  • Use courtesy, tact and discretion in all communications with customers in order to provide first call resolution.

  • Report, track, and escalate issues through appropriate channels in a timely manner.

  • Performs other duties as assigned.

If you are who we are looking for, you will have the following education, skills and/or experience.

  • Able to utilize various online tools consecutively

  • Typing skills – 35 plus words a min.

  • Ability to identify, analyze, diagnosis and resolve issues

  • Strong technical/troubleshooting ability.

  • Communication -- Demonstrates strong verbal, written, and listening skills.

  • Professionalism -- Exhibits a strong work ethic, actively works towards excellence.

  • Must meet quality, productivity & attendance metrics.

  • High level of experience (as a user) with Tablet / Smartphone Apps and Web-based Applications a plus.

  • 2+ years of customer service / help desk experience required.

  • 2+ years of technical support for web, tablet and/or mobile applications (preferred).

  • Detail orientated.

Our global headquarters in Southlake TX is easily accessible to both Dallas and Fort Worth and we are 5 minutes from Southlake Town Square. We offer competitive compensation, market leading benefits and many fantastic onsite amenities through our real estate partner, VariSpace. VariSpace is designed to elevate the way businesses approach the office. Our innovative workspace brings a first-class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, cafeteria and state of the art facilities.

Similar Jobs

Super.com - Senior Product Designer

Super.com

United States (Remote)
2 Months ago
Scanline VFX - Senior Machine Learning Workflow Engineer

Scanline VFX

Vancouver, British Columbia, Canada (Hybrid)
3 Months ago
Rackspace Technology - Customer Data Engineer II

Rackspace Technology

India (Remote)
4 Months ago
PhonePe - SRE - 2 (Big Data)

PhonePe

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Ziff Davis - Customer Success Specialist

Ziff Davis

United States (Remote)
3 Weeks ago
TFL Group - Customer Service Coordinator

TFL Group

Omaha, Nebraska, United States (On-Site)
1 Month ago
Boomi  - Customer Success Manager - French/Italian Speaking

Boomi

Barcelona, Catalonia, Spain (Hybrid)
3 Weeks ago
Ion - Technical Support Analyst, Toronto - 4363

Ion

Toronto, Ontario, Canada (On-Site)
10 Months ago
Rocket - Senior Customer Solutions Consultant

Rocket

Italy (Remote)
1 Year ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Buckman - Senior Digital Innovation Chemical Engineer

Buckman

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
Rolls-Royce - Plant Engineer

Rolls-Royce

Grâce-Hollogne, Wallonia, Belgium (On-Site)
4 Weeks ago
Yahoo - Principal Software Development Engineer

Yahoo

Ireland (Remote)
3 Weeks ago
Workato - Staff Software Engineer (Core Team)

Workato

Yerevan, Yerevan, Armenia (Remote)
1 Month ago
Toast - Senior Manager, Finance Systems & Operations

Toast

San Francisco, California, United States (Hybrid)
1 Month ago
Ion - System Engineer Control Room, Italy

Ion

Parma, Emilia-Romagna, Italy (Hybrid)
10 Months ago
Sagecor - Software Engineer 3

Sagecor

Fort Meade, Maryland, United States (On-Site)
2 Months ago
Qualcomm - RF and Mixed-Signal Bench Characterization Engineer, Senior

Qualcomm

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Axon - Senior Accountant, Revenue Policy & Enablement

Axon

Atlanta, Georgia, United States (Hybrid)
1 Month ago
bytedance - Algorithm Intern (Video Codec - Realtime Codec Optimizations - Multimedia Streaming) - 2025 Summer (PhD)

bytedance

San Diego, California, United States (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Southlake, Texas, United States

Next Level Business Services - SGV/AGV/ASRS Architect

Next Level Business Services

Philadelphia, Pennsylvania, United States (On-Site)
9 Months ago
GameChanger - Product Design Manager, Core Services

GameChanger

United States (Remote)
4 Months ago
Zinnia - Director, Client Delivery Lead

Zinnia

San Antonio, Texas, United States (Hybrid)
2 Months ago
Zinnia - Performance Marketing, Sr. Manager

Zinnia

Atlanta, Georgia, United States (Remote)
1 Month ago
Illuminate Literacy - Engineering Manager - DevOps & Security

Illuminate Literacy

United States (Remote)
1 Year ago
Reddit - Senior Software Engineer - Ads Experimentation Platform

Reddit

United States (Remote)
2 Months ago
Intel  - Global Channel Sales Manager

Intel

United States (Remote)
3 Weeks ago
Stone Search - Temporary - Case Management Coordinator - Hybrid - New York City

Stone Search

New York, New York, United States (Hybrid)
3 Weeks ago
Glean - AI Outcomes Manager

Glean

Palo Alto, California, United States (On-Site)
2 Months ago
Reddit - Staff Machine Learning Engineer, Ads Measurement

Reddit

United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Palo Alto Networks - Customer Success Architect

Palo Alto Networks

Chicago, Illinois, United States (Remote)
1 Month ago
TransPerfect - Player Support Agent - German

TransPerfect

Dublin, County Dublin, Ireland (On-Site)
1 Year ago
LeoVegas - Customer Experience Advisor - Dutch Market

LeoVegas

Sliema, Malta (On-Site)
9 Months ago
Whatnot - Customer Experience Team Lead

Whatnot

Phoenix, Arizona, United States (On-Site)
3 Months ago
Diligent Corporation - Customer Success Manager (12 Month FTC)

Diligent Corporation

Sydney, New South Wales, Australia (Hybrid)
3 Weeks ago
nord current - Gaming Technical Assistant (Help Desk)

nord current

Vilnius, Vilnius County, Lithuania (On-Site)
6 Months ago
ElevenLabs - Senior Customer Success Manager - India

ElevenLabs

India (Remote)
4 Months ago
binance - Pioneer Talent Program - Customer Service Representative

binance

Buenos Aires, Buenos Aires, Argentina (Remote)
1 Month ago
Larian Studios - Player Support Agent

Larian Studios

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Netomi - Technical Customer Success Manager

Netomi

Canada (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Southlake, Texas, United States (On-Site)

Hanover, Lower Saxony, Germany (On-Site)

Bremen, Bremen, Germany (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Bristol, England, United Kingdom (On-Site)

Flower Mound, Texas, United States (On-Site)

Stuttgart, Baden-Württemberg, Germany (On-Site)

Southlake, Texas, United States (On-Site)

Southlake, Texas, United States (On-Site)

Chennai, Tamil Nadu, India (On-Site)

View All Jobs

Get notified when new jobs are added by Likewize

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug