Country Service Lead, Belgium

5 Months ago • All levels

Job Summary

Job Description

Tesla seeks a Country Service Lead in Belgium to oversee all service locations, leading the management team to deliver exceptional customer service. Responsibilities include developing strategic service decisions for growth, coaching managers, reviewing KPIs and addressing trends, improving service, motivating teams, collaborating with EMEA leaders and other business areas, and managing service financials. The ideal candidate possesses a proven background in managing organizations to meet strategic targets, strong leadership skills, data analysis abilities, excellent organizational skills, and effective communication at all levels.

Must have:

Proven background in managing organizations
Strong leadership, coaching, and motivational skills
Data analysis and decision-making abilities
Excellent organizational and reporting skills
Effective communication at all levels
High-level business approach and grass-roots communication

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Job Details

What to Expect

Our Country Service Leads are the leaders of our field Service operations. You will be responsible for delivering an exceptional service experience to our customers, developing your team members and organization, managing day-to-day operations, and ensuring Tesla Service meets the needs of our customers as well as the expectations of our employees.

As Country Service Lead you will be responsible for all our service locations and lead your Management team and organization to consistently deliver excellent results. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and the Tesla brand.

What You’ll Do

Develop and drive strategic decisions for the service organization to ensure growth and to meet current and future business demands
Proactively guide and coach a team of managers, being present in the field and ensuring managers are empowered to make the right local decisions to drive the business forward
Regularly review country KPIs, identifying trends and reviewing in more detail with managers if required to quickly address any negative trends or issues
Constantly assess potential service improvements
Effectively communicate and motivate teams, as well as adapting to the changing needs of the company
Collaborate closely with other EMEA Country Leaders, as well as with other business areas ensuring a strong network of peers
Manage financials from a service perspective for the country, maintaining an overview of cost savings, employee expenses, operational costs, profit and loss and revenue

What You’ll Bring

A proven background of managing an organization or region to meet operational and strategic targets
An open and approachable leadership style, with experience of leading, motivating and coaching managers
Ability to find, organize and manipulate data for decision making and action taking purposes
Excellent organization skills, with experience of high-level reporting
Ability to move between a high-level, holistic business approach and communicating with employees on a grass-roots level
High professional command of the English and local language